Team Leader - Sales (Retail Banking Department, Uganda)

KEY RESPONSIBILITIES:

• Create and manage a comprehensive rollout plan for KCBU Merchants, and ERP platform integrations.
  

• Provide strategic direction to drive acquisition and usage across the Merchant, and ERP business lines.
  

• Lead the BCOs & DSRs to grow a sustainable and active network of merchants, and enterprise resource planning platform users.
  

• Lead and deliver on all projects related to DFS sales, merchant acquiring, and ERP partnerships.
  

• Manage stakeholders to ensure ERP and Merchants have 100% of the required supplies, POS terminals, and marketing merchandise.
  

• Ensure high-quality service standards are maintained by EPR and merchants, alongside strict regulatory compliance.
  

• Oversee the training, onboarding, and continuous development of the Merchant, and ERP user networks.
  

• Prepare accurate quality service and performance reports covering merchants, and ERP platform traction.
  

• Manage stable partnerships focusing on business strategy and KCBU balance sheet growth.
  

• Schedule targeted promotion and awareness campaigns for merchants, and ERP solutions as per the bank’s plan.
  

• Organize regular feedback forums for merchants, and enterprise clients.
  

DAILY RESPONSIBILITIES:

• Assess sales team performance and provide direction on target market areas.
  

• Monitor team performance as per the approved score card derive remedial actions to drive optimal performance.
  

• Conduct training or recommend necessary trainings for Sales team.
  

• Conduct periodic customer visits to ensure proper utilization of platforms or assess the performance of the platform based on intended use cases.
  

• Any other duties delegated from time to time.
  

CHALLENGES:

• The team leader DFS sales’ performance is measured on business growth rate.
  

• The TAT performance measure is disproportionately weighted on TAT performance of other individuals in the DFS sales process who are not accountable to the Team leader DFS Sales