Front Office Manager

• 3+ years' experience of working on a Front Desk Manager or Reception Manager position

• Profound experience in customer service٫ office management and basic bookkeeping procedures

• Good experience with office machines (such as fax machines and printers)

• Good practical knowledge of MS Office٫ particularly Excel and Word٫ and proficiency in English (oral and written)

• Strong communication and interpersonal skills

• Good organizational٫ multitasking and problem-solving skills

• Efficient and professional operation of all front desk team members.

• 3+ years' experience of working on a Front Desk Manager or Reception Manager position

• Profound experience in customer service٫ office management and basic bookkeeping procedures

• Good experience with office machines (such as fax machines and printers)

• Good practical knowledge of MS Office٫ particularly Excel and Word٫ and proficiency in English (oral and written)

• Strong communication and interpersonal skills

• Good organizational٫ multitasking and problem-solving skills

• Efficient and professional operation of all front desk team members.

• Recruiting, training and supervising staff

• Promoting and marketing the business, including developing ways to attract new customers

• Maintaining statistical and financial records

• Planning maintenance work, events and room bookings

• Liaising with maintenance and other specialist contractors

• Meeting guests and responding to complaints and queries

• Handling customer complaints and queries

• Control of front desk tidiness and availability of all necessary stationery and material including pens٫ forms and informative leaflets

• Ensuring timely and accurate customer service

• Scheduling shifts and supervising front-office personnel including receptionists٫ security guards and call center agents

• Training and supporting office staff

• Handling complaints and specific customers’ requests

• Monitoring stock and order office supplies and troubleshooting emergencies

• Managing mail distribution

• Organizing office budge

• Managing records of office expenses and costs