Closing: May 3, 2024
This position has expiredPublished: Apr 28, 2024 (16 days ago)
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Job Summary
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Requirements
- Minimum of 2nd class lower in first degree.
- MBA, MSC, MA, ML and/or Professional Qualifications is compulsory
- Minimum of 15 years banking experience, of which must have been spent 5 years at a senior management level in a Financial Institution.
- Strong knowledge of banking operations, products customer segmentation and the political, economic and socio-cultural components of the Tanzanian economy
- Strategic understanding of the Commercial Banking business
- Excellent at Delivering and owning results.
- Strong interpersonal, negotiating and problem-solving skills, and customer service orientation
- In-depth understanding of credit and financial drivers in the financial services industry
- Leadership and people development skills
Responsibilities
Requirements
- Minimum of 2nd class lower in first degree.
- MBA, MSC, MA, ML and/or Professional Qualifications is compulsory
- Minimum of 15 years banking experience, of which must have been spent 5 years at a senior management level in a Financial Institution.
- Strong knowledge of banking operations, products customer segmentation and the political, economic and socio-cultural components of the Tanzanian economy
- Strategic understanding of the Commercial Banking business
- Excellent at Delivering and owning results.
- Strong interpersonal, negotiating and problem-solving skills, and customer service orientation
- In-depth understanding of credit and financial drivers in the financial services industry
- Leadership and people development skills
Business & Financial Performance
- Ensure the business segment meets all financial targets.
- Assign business and revenue targets to the segments, monitor their performance to ensure they deliver on agreed targets.
- Monitor and ensure operating and staff cost are kept within Budget.
- Ensure that funds are optimally mobilized from customers.
- Ensure that credit application are reviewed and loan accounts are monitored on a regular basis to maintain a high portfolio quality
- Monitor and evaluate performance of Segment Heads
- Improve overall business efficiency.
Strategic Management
- Implement strategic actions as defined by Management.
- Develop and implement marketing strategies for the Unit.
- Set/define goals and targets and ensure they are achieved.
- Regularly review customer segment marketing strategies/customer plans and make appropriate recommendations.
- Ensure that Management reports for the Group are prepared on time.
- Oversee design and development of marketing strategies, products and pricing strategies for the business segments.
- Ensure strong product penetration growth to achieve, at least comparable markets’ number of products / customers.
- Improve overall business process management and leadership.
- Ensure embedding of a strong strategy execution culture and practice.
- Develop and ensure that relationship management strategies are maintained in the regions.
- Ensure that existing customer relationships are maintained and identify/establish new ones in conjunction with Segment Heads
- Ensure that a comprehensive database of information on all existing relationships and prospective ones are kept.
- Pay visits/make calls to existing customers with a view to maintaining/establishing good relationship with them.
Customer Service Management
- Establish and sustain a customer-centric business culture, leveraging on people and technology by:
- Identifying customers’ needs and proactively seek to provide products/services to meet such needs.
- Ensuring that efficient customer service delivery is provided.
- Providing general business advisory services to customers
- Process, Control and Operational Performance
- Promote high ethical and integrity standards.
- Establish a culture within the bank that establishes and demonstrates to all personnel the importance of controls.
- Ensure there is a strong internal control system in place and monitor its adequacy and effectiveness.
- Ensure operational risk is well managed and losses are less than 1%.
- Work closely with Group Commercial Banking Portfolio Management team and in-country Collection Desks to monitor the credit portfolio of the unit, initiate proposals for new facilities or facility modifications and grow a healthy portfolio.
- Leadership & People Management
- Motivate and lead team to achieve consistent profitability through a clear process of target settings.
- Conduct regular People performance and productivity reviews and build healthy talent pipeline.
- Ensure an agile and efficient workforce with right skills to meet strategic objectives.
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