Head of Banking Operations

Requirements

• Bachelor’s degree in Business Administration, Finance, Banking, Economics, or a related field.
  

• MBA or relevant Master’s degree preferred. Professional qualifications such as (CPA, ACCA, CFA, Certified Banker) are an added advantage.
  

• Minimum of 8 years’ experience in banking operations, with at least 5 years in a senior leadership role.
  

• Establish and enforce effective internal control framework across all distribution channels to safeguard cash, assets, and customer transactions.
  

• Ensure Compliance with internal policies and Bank of Uganda regulations.
  

• Oversee transaction processing, reconciliations, and cash management standards.
  

• Deliver satisfactory outcomes across internal, external, and regulatory audits. Ensure audit readiness through adherence of policies and documentation standards.
  

• Track and close audit findings and recommendations.
  

• Partner with Audit, Risk and Compliance teams to strengthen governance frameworks
  

• Drive achievement of business targets, including deposit, loan growth and revenue generation.
  

• Develop and execute distribution strategies to expand outreach and market share.
  

• Lead initiatives to increase low-cost deposits (CASA), customer acquisition, and product penetration.
  

• Oversee end-to-end operations across Branches, agents and digital channels.
  

• Ensure consistent efficiency adherence to SOPs, service standards and operational efficiency.
  

• Improve turnaround times and customer experience