Head Products

Requirements

• Bachelor’s degree in Business, Marketing, Engineering or related field; MBA or equivalent preferred.
  
• Minimum 8–10 years of product management experience in financial services.
  

Business and Financial performance

• Define the overall product strategy and roadmap for consumer, SME and commercial banking, aligned with the affiliate’s strategic objectives.
  
• Lead the product management function, overseeing product managers responsible for deposits, lending, payments, cards, digital channels and other offerings.
  
• Identify market opportunities, customer needs and competitive gaps through research, analytics and customer feedback.
  

Customer Excellence

• Manage product life cycles from ideation, development, pricing, positioning, launch, performance tracking and phase-out.
  
• Ensure products comply with regulatory requirements and internal risk and governance standards.
  
• Develop pricing strategies balancing customer value, competitiveness and profitability.
  
• Monitor product performance metrics such as sales volumes, revenue, customer adoption, NPS and profitability.
  

Leadership and people management

• Lead portfolio rationalisation to eliminate underperforming or redundant products and optimise resource allocation.
  
• Coordinate with segment heads to ensure products meet the needs of target customer segments and drive cross-sell opportunities.
  
• Champion a culture of innovation, experimentation and rapid prototyping within the product team.
  

Process, control and operational performance

• Provide product training and sales toolkits to distribution teams to enable effective selling and customer servicing.
  
• Ensure robust product governance, documentation and risk assessments are completed for all products.
  
• Collaborate with finance to forecast product revenues, manage budgets and track financial performance.
  

Strategic initiatives

• Prepare and present product updates, roadmaps and performance reports to leadership.
  
• Foster talent development within the product team through coaching, mentoring and career progression opportunities.
  
• Promote sustainability, ESG considerations and financial inclusion in product design and development.