Closing: Jul 4, 2024
3 months remainingPublished: Apr 5, 2024 (25 days ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
Sign up to view job details.
CTG is looking for a qualified ICT Administration / Training Support for our operations. This role is being advertised for talent pool building purposes, once the project goes live, only those candidates that are shortlisted will be contacted.
Requirements
- High school diploma or equivalent is required with a minimum of 5 years of progressively responsible professional experience in administration, ICT operational support services & training support, as well as experience related to assets, telephone billing & communications.
- At least five years of international experience in any country.
- Proven communication skills, including preparing a range of reports & communications & conducting presentations.
- Excellent interpersonal skills & ability to establish & maintain effective working relations in a multi cultural, multi ethnic environment with sensitivity & respect for diversity.
- Fluency in English, both written & oral, is required.
- Team management
- This role has no team management responsibility.
Responsibilities
CTG is looking for a qualified ICT Administration / Training Support for our operations. This role is being advertised for talent pool building purposes, once the project goes live, only those candidates that are shortlisted will be contacted.
Requirements
- High school diploma or equivalent is required with a minimum of 5 years of progressively responsible professional experience in administration, ICT operational support services & training support, as well as experience related to assets, telephone billing & communications.
- At least five years of international experience in any country.
- Proven communication skills, including preparing a range of reports & communications & conducting presentations.
- Excellent interpersonal skills & ability to establish & maintain effective working relations in a multi cultural, multi ethnic environment with sensitivity & respect for diversity.
- Fluency in English, both written & oral, is required.
- Team management
- This role has no team management responsibility.
- Provide confidential reports of user call activities to UN investigative offices as requested.
- Perform business & data analysis.
- Aid in formulating reports through MS Office applications.
- Support & assist with e-billing related issues.
- Act as a centralized customer interface for e-billing system technical issues.
- Provide technical service to mission’s telephone billing focal persons.
- Identify technical issues & system bugs, escalating them to the next level.
- Analyze & create change requests to fulfill mission requirements.
- Verify & upload billing data in the e-billing application.
- Provide accurate reports leading to the recovery of costs from non official use of communication services.
- Handle telephone billing related user queries.
- Review official calls for anomalies & reimbursement requests.
- Maintain databases of users of various communication asset types.
- Advise on the use of tables, illustrations, text boxes, footnotes & annexes for consistency in data presentation.
- Lead the core proposal development team in proactive planning.
- Develop communication materials like media commentaries, blogs, presentations, newsletters, website content, social media posts & learning tools.
- Craft headlines, titles & subtitles & produce creative visual assets like infographics & animations.
- Update training databases for accuracy in reporting & strategic planning.
- Assist the team in preparing courses, visits, logistics & training materials.
- Provide support & assistance to colleagues as needed.
Applications submitted via Fuzu have 32% higher chance of getting shortlisted.
