IT Asset Management Support Analyst

Education and Experience Required:

• Bachelor’s degree in information technology, Computer Science, Information Systems, Business Information Technology, or a related field.
  

• Professional certification in IT Asset Management (e.g., IAITAM, ITIL Foundation) is an added advantage.
  

• 1–3 years of experience in IT Asset Management, IT Support, Service Desk, or a related technology operations role.
  

• Experience using IT Asset Management (ITAM) or IT Service Management (ITSM) tools is desirable.
  

• Maintain accurate records of hardware and software assets in the organization’s asset management system.
  

• Track IT assets throughout their lifecycle, including procurement, receipt, deployment, transfers, maintenance, and disposal.
  

• Assist with the receiving, tagging, and inventory of IT equipment.
  

• Coordinate asset allocation and recovery during employee onboarding, transfers, and offboarding.
  

• Perform periodic physical asset audits and reconcile discrepancies with asset records.
  

• Support software asset management by maintaining license inventories and assisting with compliance activities.
  

• Generate regular asset reports and dashboards for management.
  

• Monitor warranty and maintenance information for IT equipment.
  

• Support procurement by verifying asset requirements and updating procurement records.
  

• Coordinate secure disposal and recycling of retired IT assets in accordance with organizational policies.
  

• Maintain supporting documentation, including asset registers, disposal certificates, and transfer records.
  

• Assist in developing and improving IT asset management processes and documentation.
  

• Respond to asset-related queries from users and stakeholders.
  

• Ensure compliance with IT governance, security, and audit requirements.