Banking + 2 more

IT Service Monitoring Officer

Closed for applications

Location

Contract Type

Requirements

Minimum of a Bachelor’s Degree in Computer Science, IT, Engineering or other numerical biased field from a reputable university or college.
Certification in ITILv4.0+ foundation added advantage.
Knowledge of Banking services or other IT certification is added advantage.
Any other IT certification is added advantage.
At least 3 years broad experience in support and implementation of information Systems and communication systems.
General technological skills in Server hardware, Storage, Operating systems (Windows & LINUX), Security & Network infrastructure.
Problem solving skills.
Excellent report and technical writing skills.

Management of a reliable Configuration management database, Definitive Hardware store and Definitive software library.
Enforcement and control of the infrastructure configuration management Standards.
Proactively monitor and prepare periodic reports (Daily, Weekly, Monthly and quarterly) for IT Environments’ health status – in Production, SIT, DR and UAT.
Record and prioritize IT Problems, collaborate with respective Problem owners and prioritize problems with appropriate diligence for timely resolution.
Monitor compliance to the Problem management procedure within the IT environments, publish temporary solutions (workarounds) and final solutions for known errors.
Supervise and follow-up with respective Problem owners to investigate underlying cause of IT Problems, document Root Cause Analysis (RCA) reports and closure within agreed Problem SLA timelines.
Plan and coordinate IT Disaster Recovery Plan maintenance.
Contributes to Planning the Enterprise systems delivery, Support and monitoring annual budget through the Manager IT Service Delivery and validating related costs in the respective BAU environment.
Minimize costs resulting from service failures and prevent operational losses.

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