Closing: May 19, 2024
This position has expiredPublished: May 9, 2024 (12 days ago)
Job Requirements
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Job Summary
Contract Type:
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Requirements
Academic:
- Bachelor’s Degree in business related field.
Professional:
- Professional Qualification will be an added advantage.
Desired work experience:
- 4-5 years in Business banking, customer service and relationship management.
- Knowledge and understanding of the processes and procedures of lending.
Responsibilities
Requirements
Academic:
- Bachelor’s Degree in business related field.
Professional:
- Professional Qualification will be an added advantage.
Desired work experience:
- 4-5 years in Business banking, customer service and relationship management.
- Knowledge and understanding of the processes and procedures of lending.
Financial (50%)
- Responsible for the growth of the Business Banking portfolio to ensure set targets for portfolio growth, income and quality are achieved.
- Prospect and recruit new Business banking customers, understanding their needs and requirements and recommending appropriate products/services
- Achieve the set monthly and annual Business banking targets for all the products.
- Develop more Business Banking from the existing clientele, i.e. increase share of wallet by cross selling all banking products to all the existing and potential branch customers.
- Monitor market conditions and trends and constantly give feedback to management for decision making.
- Assist in identifying Business banking customer needs not met by existing products and services and the implementation of new products and services.
- Grow existing Business banking customer relationships and establish new ones
- Relationship management of Business Banking customers through regular customer visits to monitor business progress.
- Manage and monitor the Business asset portfolio to ensure that Non-Performing loans (NPLs) are kept within the set targets.
- Work with the Branch and Relationship Managers and Assistant Relationship Managers to plan and coordinate Business Banking business and other sales activities/initiatives.
- Cross-sell all NCBA products and services
Internal business processes (20%)
- Ensure that all documentation and transactions are in line with local and regulatory anti-money laundering and KYC requirements, in order to comply with KYC
- Risk Management of existing and new portfolio/ customers to ensure a non-impaired asset and KYC compliant liability book.
- Customer account maintenance including management of inactive and overdrawn accounts.
- Achieve a minimum of ‘Satisfactory/Acceptable’ audit rating through continuous assessment and prompt closure of all audit exceptions sighted.
- Ensure timely monitoring and closure of annual reviews 2 months before expiry and recommend necessary action to management.
- Prepare and submit reports to the relevant stakeholders within agreed format and timelines (daily, weekly, monthly, and quarterly).
Customer (20%)
- Timely and effective use of CRM system to manage customer queries, complaints and other correspondence in a timely manner and within set standards for customer satisfaction
- Timely and effective use of Credit Quest (CQ) system to ensure TAT standards for customer Credit processing are achieved as per agreed SLAs.
- Work closely with the Credit analysis team to structure appropriate customer deals and offer the best solutions to the clients.
Learning and growth (10%)
- Conduct periodic trainings to all staff on all Business banking products & Services.
- Proactively manage own learning and development by attaining required learning hours
- Build and maintain team work
- Participate in resource planning, setting performance objectives and providing regular feedback.
- Adhere to annual leave plan as agreed with line manager.
- Any other duties as assigned by the Line manager
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