Relationship Manager - Personal Banking

Qualifications, Skills and Experience:

• • Monitor on a day to day basis delinquent customers (1-29 days) and work with branches and companies to establish why they are delinquent.
    
  • Track First Instalment Defaults (FIDs) and work through branch managers and regional managers to ensure resolution.
    
  • Ensure salaries have come through and advise the credit team where there are delays as per the expected salary dates
    

Sales Management

• • Support sales staff to acquire profitable and quality business from the key companies in the portfolio.
    
  • Work with Branches and Regional managers to cross sell all the relevant bank products (assets, liabilities, payroll etc.) in the allocated companies.
    
  • Fully exploit the existing customer relationships to create new profitable business opportunities.
    
  • Work closely with SME and Corporate Banking teams in building relationships with some of the key companies in the portfolio.
    

Service

• • Visit key companies to identify their needs, receive feedback and provide appropriate solutions within our value proposition
    
  • Escalate service issues within companies in the allocated portfolio (i.e. salary delays, double deductions, wrong profiling, interest rates) to the appropriate departments
    
  • Continuously monitor the performance of the companies for timely management of credit limits, expirations and renewals
    
  • Carry out any other duties that may be assigned to you from time to time.