Relationship Officer - Diaspora Banking

Requirements

• Bachelor’s degree in a business related field
  
• Proficiency in computer use including MS Office tools and banking systems
  

Desired work experience:

At least 1 year work experience in Banking especially in Cash/Service Operations. Role-holder must have exposure in:

• Exposure to bank operations, service or sales
  
• 3 months' working experience in a Banking environment, with sound exposure to Branch Operations and customer service.
  
• Good understanding of the bank’s systems(T24,Docuware & Cheque Point)
  
• Good understanding of the bank's processes and procedures.
  
• Good Bank product knowledge
  
• Computer literacy
  

Financial - 50%

• Achieve the set monthly and annual sales targets for all the consumer Banking products for this segment.
  
• Prospect, anticipate and close all sales leads within the shortest time possible in an efficient way.
  
• Develop a clear aggressive sales pipeline for both existing and potential customers.
  
• Prospecting and recruiting new customers for the various Consumer Banking products, understanding their needs and requirements.
  

Customer Service - 20%

• Identifying customer needs not met by existing products and the implementation of new products and services.
  
• Utilize the customer relationship management system aimed at customer acquisition, retention and maximizing on every relationship.
  
• Perform customer onboarding activities and touch activities as per CRM workflows.
  
• Manage all escalations related to diaspora support.
  
• Ensure customers are well supported on e-channels uptake to promote utilization.
  
• Ensure first contact resolution for all queries directed to you
  

Internal business processes - 20%

• Attend to daily refers and excesses requests
  
• Ensure compliance with operations risk requirements e.g. KYC, AML, Health & safety standards, security of Premises.
  
• Ensure good health of assigned portfolio by actively managing encroachments, Accountability reports and write offs.
  
• Close gaps/lapses identified; take corrective and preventative actions identified by audit, risk and compliance reviews; investigations or other assessment mechanisms within the agreed time frame.