Relationship Officer-Logbook Finance Product

Required Qualifications and Work Experience:

• Degree in Business Administration or any other relevant field.

• Knowledgeable about Asset Finance.

• Computer knowledge.

• Customer Care Experience.

• Must possess leadership and supervisory skills.

• Excellent numerical and analytical skills.

• Excellent interpersonal and communication skills.

• Develop and oversee relationships with clients to ensure top level service is provided to clients.

• Perform as key contact point for portfolio of clients dealing with routine matters throughout range of services and products.

• Consistent and frequent communication with clients providing complete, concise account information and guidance.

• Addressing customer concerns and complaints.

• Design and implement techniques for educating old and new customers on the benefits of existing and new products or services.

• Ensure assigned portfolio is performing as per company’s set targets.

• Ensure retention of customers with at least 40% of repeat business from assigned portfolio.

• Ensure collections performance target of PAR 30 days at 3% and below for your portfolio.