Resort Manager

• Proven experience in resort or hotel management.
  
• Strong leadership and organizational skills.
  
• Excellent communication and interpersonal abilities.
  
• In-depth knowledge of the hospitality industry.
  
• Familiarity with wildlife and safari tourism is a plus.
  

• Proven experience in resort or hotel management.
  
• Strong leadership and organizational skills.
  
• Excellent communication and interpersonal abilities.
  
• In-depth knowledge of the hospitality industry.
  
• Familiarity with wildlife and safari tourism is a plus.
  

Operational Leadership

• Efficiently manage day-to-day operations, including guest services, housekeeping, dining, and recreational activities.
  
• Implement and maintain operational policies and procedures to uphold the resort’s standards of excellence.
  
• Collaborate with various departments to ensure seamless coordination and delivery of exceptional guest experiences.
  

Customer Service Excellence

• Foster a guest-centric culture, ensuring that the resort consistently exceeds customer expectations.
  
• Respond promptly to guest feedback and address concerns to maintain a positive and inviting atmosphere.
  

Team Management

• Recruit, train, and lead a dedicated team of hospitality professionals.
  
• Foster a positive work environment that encourages teamwork, creativity, and individual growth.
  
• Conduct regular performance evaluations and provide constructive feedback to enhance team efficiency.
  

Financial Management

• Monitor and manage budgetary goals, ensuring cost-effectiveness without compromising quality.
  
• Implement revenue-generating strategies and explore new business opportunities to maximize profitability.
  

Marketing and Promotions

• Work closely with the marketing team to develop and execute promotional campaigns to attract new guests.
  
• Actively engage with local and international markets to increase the resort’s visibility and reach.
  

Maintenance and Facilities Management

• Oversee the maintenance of the resort’s facilities, ensuring a safe and welcoming environment for guests.
  
• Implement preventive maintenance programs and coordinate repairs as necessary.c