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House Keeping Supervisor
Mbale, Uganda
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CURE Children's Hospital of Uganda
CLOSEDGeneral Service Assistant
Mbale, Uganda
Closing: Jul 31, 2024
4 days remainingPublished: Jul 17, 2024 (10 days ago)
Job Requirements
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Job Summary
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To plan and supervise housekeeping activities i.e. cleaning, organizing and replenishing of rooms, public areas and laundry, monitor usage of and ensure adequate cleaning supplies and room consumables, identify and report any faulty equipment or furniture for repair or replacement in line with the hotel standards and policies.
Requirements
• Higher or National Diploma in the disciplines of Hotel Management, Tourism & Hospitality Management, Business Administration, Social Sciences or Management.
• A bachelor’s degree in any of the above disciplines is an added advantage.
• Four (4) years of progressive experience as a housekeeper, one (4) of which should have been in a supervisory role with at least a 4 Star hotel.
Responsibilities
To plan and supervise housekeeping activities i.e. cleaning, organizing and replenishing of rooms, public areas and laundry, monitor usage of and ensure adequate cleaning supplies and room consumables, identify and report any faulty equipment or furniture for repair or replacement in line with the hotel standards and policies.
Requirements
• Higher or National Diploma in the disciplines of Hotel Management, Tourism & Hospitality Management, Business Administration, Social Sciences or Management.
• A bachelor’s degree in any of the above disciplines is an added advantage.
• Four (4) years of progressive experience as a housekeeper, one (4) of which should have been in a supervisory role with at least a 4 Star hotel.
• Plan and budget for housekeeping (prepare projections for staff requirement, guestroom supplies, linen, and uniform).
• Guide the In-charge Rooms and Public Areas in scheduling staff shifts, assigning housekeeping tasks and organize replacements as required to ensure adequate coverage and assign housekeeping tasks to staff.
• Conduct routine inspections of rooms and common areas, including stairways and lounge areas to ensure that the prescribed standards of cleanliness are at all times fully complied with.
• Supervise the duties and tasks of laundry staff to ensure that guest room linen, guest clothing and staff uniforms are correctly processed and returned in a timely manner.
• Assess skills gaps in the Section and arrange for relevant training for the attendants.
• Organize daily meetings and briefings for all housekeeping staff, address any issues and strategize on maintaining high levels of cleanliness and orderliness.
• Receive and attend to guests’ requests and inquiries, investigate and address complaints regarding poor housekeeping service in a timely manner.
• Regularly take inventory and replenish room supplies and cleaning products stock, issue cleaning supplies and equipment to housekeeping staff as needed.
• Ensures that all rooms and common areas are kept organized and free from hazards, report any faulty equipment or furniture and follow-up to ensure timely repair or replacement.
• Participate in the recruitment of housekeeping staff, monitor, appraise their performance and liaise with HR and the Rooms Division manager to resolve any grievances, conflict or disciplinary issues.
• Participate in the Hotel-wide general cleaning projects or activities.
• Prepare reports for management regarding housekeeping activities.
• Ensure that staff comply with safety and hygiene standards.
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