SAP Support Manager

• Bachelor’s degree in information technology, computer science, or a related field is preferred

• Demonstrates experience with SAP software and information technology.

• Any SAP certifications will be an added advantage.

• Knowledge in database management, server development, or general programming skills are extremely helpful.

• A minimum of 7 years experience in a similar role in a busy environment.

• Experience in SAP or S4/HANA is a must for the role

• Bachelor’s degree in information technology, computer science, or a related field is preferred

• Demonstrates experience with SAP software and information technology.

• Any SAP certifications will be an added advantage.

• Knowledge in database management, server development, or general programming skills are extremely helpful.

• A minimum of 7 years experience in a similar role in a busy environment.

• Experience in SAP or S4/HANA is a must for the role

• System Administration and Coordination

• Coordinate and manage the organization’s use of master files, roles, user views, data control, reporting, and data integrity

• Oversee and execute ongoing maintenance and improvement projects

• Design and run quarterly reports to test data integrity and accuracy within the system

• Brief department heads and data “owners” on data and system corrections

• Create new versions of reports and alerts as needed, specifically reports that need periods changed annually

• Coordinate across Business Administration and system users the creation of new reports, dashboards, and analytical tools.

• Design and manage Change Management requests, approval, and tracking process

• Advise and implement the optimization of quality control measures

• Manage and track the status of all system changes, tests, and upgrade tasks

• Advise on communications to the organization about system upgrades or functionality

• Ensure documentation, such as training guides, procedures, and test scripts, are maintained and regularly updated

User Support and Experience

• Research and survey end-user needs

• Organize trainings and promote the use and education of SAP across the organization

• In coordination with core business units, lead the design and development of documentation and end user quick guides as needed

• Manage the process of designing, creating, implementing, and maintaining dashboards, reports, and analytical tools

• Train and support users on the use of dashboards, data extraction, etc.

• Review Help Tickets, complaints and recommendations from end users

External Vendors and Parties

• Serve as the lead point of contact with the SAP vendor.

• Manage support requests with SAP and related SAP support vendors General

• Provide regular updates to direct manager through status updates and face to face interaction.

• Ensure application documentation is thorough and kept up to date.

• Plan, prepare, and conduct User trainings when needed.

• Stay current with the latest technologies.

• Performs any other task as per management request.