Closing: Apr 16, 2024
This position has expiredPublished: Mar 22, 2024 (2 months ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
Sign up to view job details.
Requirements
a) A Bachelors degree (Hons) in IT, Computer Science, Information Systems, or any
other relevant degree from a recognized University
b) ITIL or equivalent professional accreditations.
c) Must have a minimum of four (4) years related experience in a similar role in a
busy environment.
d) Experience in managing and supporting Dell, Cisco, Microsoft and other business
IS products and services.
e) Experience in Microsoft Windows 10, Server 2016, Exchange 2016
administration, and office 2016, Microsoft 365, ERP
f) Experience of working in an IT environment where ITIL procedures are
implemented.
Skills and Competencies
a) Excellent communication and documentation skills and ability to interact with
colleagues at all levels of the organization.
b) IT Engineering & Services Delivery (servers, hardware, cloud etc.)
c) Network Administration (LAN/WAN, etc.)
d) Network Security Management
e) Knowledge of ITIL practices
f) Knowledge of IT Security practices
g) IT Networking
h) Systems Engineering
i) IT infrastructure Support
j) Customer Service/Client Support
k) Strong Communication Skills
Responsibilities
Requirements
a) A Bachelors degree (Hons) in IT, Computer Science, Information Systems, or any
other relevant degree from a recognized University
b) ITIL or equivalent professional accreditations.
c) Must have a minimum of four (4) years related experience in a similar role in a
busy environment.
d) Experience in managing and supporting Dell, Cisco, Microsoft and other business
IS products and services.
e) Experience in Microsoft Windows 10, Server 2016, Exchange 2016
administration, and office 2016, Microsoft 365, ERP
f) Experience of working in an IT environment where ITIL procedures are
implemented.
Skills and Competencies
a) Excellent communication and documentation skills and ability to interact with
colleagues at all levels of the organization.
b) IT Engineering & Services Delivery (servers, hardware, cloud etc.)
c) Network Administration (LAN/WAN, etc.)
d) Network Security Management
e) Knowledge of ITIL practices
f) Knowledge of IT Security practices
g) IT Networking
h) Systems Engineering
i) IT infrastructure Support
j) Customer Service/Client Support
k) Strong Communication Skills
1. Provide user support on the core operating platforms and applications.
2. Work with users, gather needs and translate to IT requirements.
3. Provide support to PC users relative to hardware, operating software and
interface communication such as networks; branch router configuration; network
points.
4. Perform basic installation and troubleshooting of Microsoft and Cisco products
especially office applications and operating system in addition to email setups and
configurations for users at head office and in the field.
5. Provide support with hardware and software installation, hands on maintenance,
printer setups and other hardware peripherals.
6. Run routine virus scan checks and ensure that all virus definitions are up to date
for all PCs.
7. Prepare monthly reports for incidences, faults, and related IT User Issues
8. Maintain client confidence and protect operations by keeping information
confidential.
9. Maximize use of hardware and software by training users, interpreting
instructions, and answering questions.
10. Provide general information about computing services.
11. Familiarise self with and abide by corporate policies associated with responsible
use of information technologies.
12. Make accurate referrals to other service providers as needed.
13. Provide solutions to problems related to accessing corporate networked services.
14. Any other duties as may be assigned.
Applications submitted via Fuzu have 32% higher chance of getting shortlisted.
