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Duplo
CLOSEDLagos, Nigeria
Closing: Jun 21, 2024
19 days remainingPublished: May 28, 2024 (5 days ago)
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The Operations Manager role will be responsible for managing the day-to-day operations for our business, including Customer Service, Payment Operations, and Quality Assurance.
In this role, you will balance executing operational excellence with strategic planning for the various touch points for Operations Department. This role reports to the CEO.
The Operations Manager role will be responsible for managing the day-to-day operations for our business, including Customer Service, Payment Operations, and Quality Assurance.
In this role, you will balance executing operational excellence with strategic planning for the various touch points for Operations Department. This role reports to the CEO.
Coordinate partner operations, including onboarding, partners support, customer support, CRM and technical support, identifying and unlocking opportunities for new corridors.
Operational Leadership: Provide strategic direction and oversight to all operational functions within the company, ensuring alignment with our business objectives and mission.
Business Stream Management: Manage and optimize the performance of our multiple business streams, including workflow automation, performance management and project management and deployment of new products, by developing and implementing operational strategies, KPIs, and performance metrics.
Risk Management: Identify and mitigate operational risks, compliance issues, and regulatory challenges to maintain a secure and compliant operating environment.
Process Improvement: Drive continuous improvement initiatives across the organization to enhance operational efficiency, reduce costs, and increase customer satisfaction.
Come up and enhance effective client’s delivery channels strategies.
Enhance service delivery by providing thought leadership, mentorship, and training to a team of supervisors, payment officers, and customer service officers
Supervise, monitor, and assess the operational performance of each unit in the department, whilst assisting in designing and implementing scalable solutions and platforms that can be replicated across different departments
Establish and maintain third-party partnerships and synergy within the organization, department, or units to encourage pioneering business and market development
Ensure the transaction growth from the existing partners by identifying and capitalizing on potential opportunities
Generate precise reports for the CEO and the board, challenging the status quo and providing new ideas for business development
Education/Qualifications:
Professional Qualifications:
Experience/Background expected from the job holder:
Technical Competencies & Skills required to perform in the job:
Technical skills
Personal attributes
Results Oriented: Be able to have a personal drive to achieve set goals enthusiastically
Decisive and Independent/Agile: Ability to work independently, consult and clarify where necessary and make informed decisions.
Interpersonal Skills; Excellent interpersonal skills, with the ability to establish and develop relationships
Proactive Initiator: Must be pro-active, a self-starter and have the ability to anticipate and advice on strengths, weaknesses, opportunities and threats.
Team work; Ability to work through teams, deliver high quality work within deadlines, and to meet team objectives
Communication Skills: Excellent communication skills both written and oral, including the ability to convey ideas and positions clearly
Applications submitted via Fuzu have 32% higher chance of getting shortlisted.