Published

Profession

Industry

Seniority

Accounting, finance, banking, insurance Jobs in Kenya

170

jobs

Securex Agencies Limited

Fuzu Exclusive
Customer Support – Credit Officer

Nairobi, Kenya

Securex Agencies Limited

Fuzu Exclusive
Senior Finance Officer

Nairobi, Kenya

Talent Mart Consultant Limited

Fuzu Exclusive
Tax Senior

Nairobi, Kenya

Lavender Properties Ltd

Fuzu Exclusive
Account Assistant

Nairobi, Kenya

Colnet

Fuzu Exclusive
Accounts Assistant

Nairobi, Kenya

Upesi Money Transfer Limited

Fuzu Exclusive
Payment Officer

Nairobi, Kenya

Capwell Industries Limited

Fuzu Exclusive
Production Accountant

Thika, Kenya

Odex Chemicals Limited

Fuzu Exclusive
Credit Controller

Nairobi, Kenya

Three Steers Hotel- Meru

Fuzu Exclusive
Hotel Accountant - Meru

Meru, Kenya

Get personalised job alerts directly to your inbox!

Rangechem Pharmaceuticals

Fuzu Exclusive
Finance Manager

Nairobi, Kenya

Fuzu Exclusive

Customer Support – Credit Officer

Closing: Jun 3, 2022

13 days remaining

Published: May 20, 2022 (1 day ago)

Job Requirements

Education:

Blur Text

Work experience:

Blur Text

Language skills:

Blur Text

Job Summary

Contract Type:

Blur Text

Sign up to view job details.

Responsible for ensuring that all company debts for services rendered and products sold are collected in time.


Responsibilities
Responsible for ensuring that all company debts for services rendered and products sold are collected in time.


  • Collection of cheques as per your allocated list.

  • Timely Dispatch of invoices and statements at the beginning of the month.

  • Responsible for proper accounting for cheques and cash collected plus preparing a daily report for then client visited.

  • Sorting out client’s invoices, statements and credit notes and putting them in envelops for posting and delivery.

  • Prepare daily collection plan and hand over daily collection report the following morning.

  • Following-up on client payment date through telephone calls or visitation.

  • Reconciliation of client accounts in cases of dispute.

  • Follow-up on clients who are unable to pay and take relevant action plus collection of outstanding dues.

  • Communicating any clients’ complaints and instructions to the office.

  • Follow-up on customers who have issued bouncing cheques.

  • Ensure aging balances does not move categories towards 180days.

  • Ensure reduction in customer complain related receipt of invoice.

  • Timely resolution of customer issues and escalation of any issues outside job scope and follow through to ensure closure

  • Proactively act and follow up on assigned customer requests / complaints to closure and keep customers updated on the status.

Dimensions/KPI’s

Corporate success factors:

  • Deliver quality service, every day, every time

  • Adherence to a robust revenue collection policy.

  • Continuous improvement of processes, procedures and service delivery.

  • Reduction in debtor’s days.

Key competencies/skills

  • Enthusiastic and committed approach with a track record of building strong, trust based relationships with colleagues and stakeholders at all levels, including the customer

  • A sound working knowledge of finance best practices, an awareness of the dynamics of the external environment and its effects on business strategy

  • Strong management and leadership skills together with excellent communication, influencing, negotiating and engagement skills, with a focus on pleasing the customer

  • Focus upon the provision of quality services and products as a fundamental element of customer care and retention.

  • Must be of a highly persuasive with a positive nature

  • Ability to work as part of a team, as well as independently

  • Excellent planning and organization skills to meet deadlines and pay attention to detail, with a consulting mindset

  • Demonstrating financial acumen in all decision making

  • Must be honest with a high level of integrity, vigilant and of sound judgment

  • Conversant with computerized accounting software

Required qualifications/experience

  • Bachelor’s degree in any business related course.

  • Professional management qualification, in addition to finance qualification e.g. ACCA, CPA, Credit Management.

  • At least (3) two years in a busy working in a finance or credit control.

Applications submitted via Fuzu have 32% higher chance of getting shortlisted.