• Timely Dispatch of invoices and statements at the beginning of the month.
  

• Responsible for proper accounting for cheques and cash collected plus preparing a daily report for then client visited.
  

• Sorting out client’s invoices, statements and credit notes and putting them in envelops for posting and delivery.
  

• Prepare daily collection plan and hand over daily collection report the following morning.
  

• Following-up on client payment date through telephone calls or visitation.
  

• Reconciliation of client accounts in cases of dispute.
  

• Follow-up on clients who are unable to pay and take relevant action plus collection of outstanding dues.
  

• Communicating any clients’ complaints and instructions to the office.
  

• Follow-up on customers who have issued bouncing cheques.
  

• Ensure aging balances does not move categories towards 180days.
  

• Ensure reduction in customer complain related receipt of invoice.
  

• Timely resolution of customer issues and escalation of any issues outside job scope and follow through to ensure closure
  

• Proactively act and follow up on assigned customer requests / complaints to closure and keep customers updated on the status.
  

Dimensions/KPI’s

Corporate success factors:

• Deliver quality service, every day, every time
  

• Adherence to a robust revenue collection policy.
  

• Continuous improvement of processes, procedures and service delivery.
  

• Reduction in debtor’s days.
  

Key competencies/skills

• Enthusiastic and committed approach with a track record of building strong, trust based relationships with colleagues and stakeholders at all levels, including the customer
  

• A sound working knowledge of finance best practices, an awareness of the dynamics of the external environment and its effects on business strategy
  

• Strong management and leadership skills together with excellent communication, influencing, negotiating and engagement skills, with a focus on pleasing the customer
  

• Focus upon the provision of quality services and products as a fundamental element of customer care and retention.
  

• Must be of a highly persuasive with a positive nature
  

• Ability to work as part of a team, as well as independently
  

• Excellent planning and organization skills to meet deadlines and pay attention to detail, with a consulting mindset
  

• Demonstrating financial acumen in all decision making
  

• Must be honest with a high level of integrity, vigilant and of sound judgment
  

• Conversant with computerized accounting software
  

Required qualifications/experience

• Bachelor’s degree in any business related course.
  

• Professional management qualification, in addition to finance qualification e.g. ACCA, CPA, Credit Management.