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Customer support, client care Jobs in Kenya

8

jobs

I&M Bank

CLOSED

Associate, Customer Service

Nairobi, Kenya

Closed 6 days ago

Salix Data

CLOSED

Bilingual Call Center Representative (English / Spanish)

Nairobi, Kenya

Closed 6 days ago

M.P Shah Hospital

CLOSED

Customer Experience Officer

Nairobi, Kenya

Closed 16 days ago

M.P Shah Hospital

CLOSED

Client Relations Manager

Nairobi, Kenya

Closed 15 days ago

Cigna

CLOSED

Customer Service Representative Portuguese Speaker

Nairobi, Kenya

Closed 11 days ago

Co-operative Bank

CLOSED

Sacco Teller

Nairobi, Kenya

Closed 23 days ago

Cigna

CLOSED

Customer Service Representative - Chinese Speaker

Nairobi, Kenya

Closed 11 days ago

Corporate Staffing Services

CLOSED

Retail Shop Supervisor - Health

Nairobi, Kenya

Closed 18 days ago

BURN

CLOSED

Director Of Customer Obsession

Nairobi, Kenya

Closed 11 days ago

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Diageo

CLOSED

Africa Customer Manager

Nairobi, Kenya

Closed 13 days ago

Country / Region

Africa
Nigeria
Uganda

Fuzu

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© Fuzu Ltd 2024

CLOSED FOR APPLICATIONS

Associate, Customer Service

Closing: Apr 22, 2024

This position has expired

Published: Apr 15, 2024 (13 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

Sign up to view job details.

The role holder ensures customer service delivery levels are as per the Bank’s prescribed standard, customer satisfaction and retention

Person Specifications

Academic Qualifications

  •  Bachelor’s Degree in Business, Banking or related field.

Work Experience

  • At least one (1) year relevant experience in a similar role in a similar sized organization.

Skills & Attributes

  • Planning & Organizational skills.
  • Analytical skills and attention to detail.
  • Strong oral and written communication skills.
  • Interpersonal skills to manage stakeholders at all levels.
  • Ethics and integrity
  • Excellent judgment and analytical abilities and impeccable integrity.
  • Strong commercial awareness and an ability to connect to business goals.


Responsibilities
The role holder ensures customer service delivery levels are as per the Bank’s prescribed standard, customer satisfaction and retention

Person Specifications

Academic Qualifications

  •  Bachelor’s Degree in Business, Banking or related field.

Work Experience

  • At least one (1) year relevant experience in a similar role in a similar sized organization.

Skills & Attributes

  • Planning & Organizational skills.
  • Analytical skills and attention to detail.
  • Strong oral and written communication skills.
  • Interpersonal skills to manage stakeholders at all levels.
  • Ethics and integrity
  • Excellent judgment and analytical abilities and impeccable integrity.
  • Strong commercial awareness and an ability to connect to business goals.


  • Receive, verify, Authenticate, call back and processing thereof of all instructions delivered at the branch. Eg RTGS, TT, FDR, Forex conversions, stop payments, Treasury Bills, cheque book requests, card applications.
  • Preparing audit confirmations, certificate of balance, interest certificate and opinion letters for customers.
  • Ensuring the completion of all Account opening Documentation and following up on deficiencies
  • Facilitating customers’ access to lockers
  • Attending to walk-in customers enquiries on account opening and products so as to maximize conversion of enquiries to sales
  • Responding to all written and oral complaints and enquiries received from customers.
  • Handling of internal mail
  • Cross-selling the Bank’s range of products and services to existing and new customers and acquire new active accounts/Business.
  • Ordering of cheque books and cards as per customer specification.
  • Safe custody and management of Cards and cheque books
  • Collection of All service charges as per bank tariff to ensure Nil income leakage.


Tags

Customer support, client care jobs

Banking, microfinance, insurance industry jobs

Entry and Basic-level jobs

Jobs in Nairobi

Jobs in Kenya

Customer support, client care jobs in Nairobi

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