Reporting to the Head of Integrated Channels, the Senior Manager – E-Banking will be responsible for driving the acquisition, onboarding and utilisation of the Mobile & Internet Banking channel and as a result divert traffic for basic transactions from branches to the electronic platforms.
Requirements
• A Bachelor’s degree preferably in a Business-related field.
• Added Advantage Training in Digital Finance.
• 5 years’ experience in banking of which a minimum of 3 years should be in a Managerial Role in a digital solutions environment.
• Reporting, Analytical and Presentation skills.
• Computer Proficiency especially with Excel, Word, PowerPoint and Access.
• Strong networking and relationship management skills
• Ability to identify business opportunities from market intelligence and make value-adding recommendations.
• Excellent Communication, interpersonal and negotiation skills.
• Innovative and Creative thinking.
• A team player with ability to lead and work under minimum supervision.
• Logical thinking with creative problem-solving ability.
• Great attention to detail
• Mature disposition in the handling of external stakeholders that support the Alternate Channels.
Job application procedure
If you believe you meet the requirements as noted above, please forward your application with a detailed CV including present position and copies of relevant professional/academic certificates (University Transcript, O & A level), by close of business on Thursday 23rd May 2024 to the email address indicated below;[email protected]
• Develop and oversee the execution of a smart customer onboarding process or functionality to the channels to drive uptake of the Digital Banking Channels.
• Work with all stakeholders to ensure stable and effective service delivery on electronic channels (minimal service downtimes, adherence to service levels agreements and use of monitoring tools) to maintain at least 90% uptime on the channels for a better customer experience.
• Collect & consolidate E-Banking performance reports to track actualisation against set out business parameters.
• Scope the market for solutions to inform product expansion and evolution of the channel.
• Develop Electronic Banking services handbooks, that are used by all stakeholders to support the onboarding and utilisation of the services.
• Implement and maintain a training schedule regarding digital Banking services and execute the same with the different stakeholders to support service uptake.
• Originate and follow through proposals and recommendations to develop/structure E-Banking functionalities to meet current & future needs of the Bank’s existing & prospective customers.
• Conduct periodic product reviews in alignment with the market demand to support the different segment needs.
