World after Covid – impact of COVID-19 crisis on the job market.

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The 5-day study, which had over 7,400 respondents who are professionals from different industries, provided us with real-time data enabling us to have insights on the sector specific impact of the pandemic.

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Are you done with Covid? We all are yearning to leave this crisis behind. But as eager as we are, it is critical to understand how things around us have changed and get all the facts, not just the story as we forge ahead into the future.

While it is time to look ahead and prepare for new opportunities, professionals still share the same concerns – how has COVID-19 affected different industries? What does the future of work look like?

We set out to research the depth and breadth of the impact of the pandemic on the job markets across Kenya through our ‘World After COVID’ survey. The 5-day study, which had over 7,400 respondents who are professionals from different industries, provided us with real-time data enabling us to have insights on the sector specific impact of the pandemic.

The findings – what do the numbers say? 

The data gives a preliminary look and sheds some light into how COVID-19 has affected the job market. All professions and industries have been affected, especially the customer-facing professions like hospitality and customer service. 35% of the surveyed unemployed professionals lost their job because of COVID-19 while almost 20% of those still employed were on unpaid leave. Interestingly, creativity and innovation emerged top as the most important skills during COVID-19 across all segments and 70% of respondents expect more work in the future.

The following are the key findings from professionals that participated in the survey:

Employment status of respondents

Respondents were a good mixture of employed (35%), self-employed (6%), students (4%) and unemployed individuals (56%), thus providing a wide cross section of views across the entire population of the job market. While there were no dramatic differences between professions, ‘Sales and Marketing’ (44%), ‘Customer Support and Client Care’ (38%), ‘Project, Program, Management’ (33%), and ’Accounting, Finance, Banking, Insurance’ (33%) have the highest rates of employment.

Among all respondents, 81% report their industry experiencing decline in business. On the other hand, 14% of the industries have benefited from the pandemic. Consumer-facing industries have been hit the hardest. One can immediately spot the devastating effect on ‘Hotels, Travel, Food and Restaurants’ where 94% of respondents reported decline in business.

Impact on workload across industries

The biggest impact has been on ‘Hotels, Travel, Food and Restaurants’ with 63% of respondents on unpaid leave and none of them reporting ‘No change’. The least impacted professions are arguably ‘Project, Program Management with only 3% of respondents on unpaid leave and ‘Government, Non-Profit’ with 7%.

Number of professionals who lost their jobs during the Covid crisis

The impact of COVID-19 has been felt across all professions. Of all the respondents identified as unemployed, 34% lost their employment because of the crisis. The hardest hit professions have been customer-facing work in ‘Customer Support, Client Care’, ‘Hotels, Travel, Food and Restaurants’ and ‘Sales and Marketing’. In all of them, around 50% of the unemployed respondents have lost their job during the crisis.

Highest unemployment rates were reported in:-

  • Hospitality sector (Hotels, Travel, Food and Restaurants) - 68% unemployed 

  • Government and Non-Profit sector - 66% unemployed

  • Medical and Health sector -  65% unemployed.

Impact of Covid crisis on different seniority levels

There was a balanced mixture of employed junior and senior professionals - 52% entry level professionals and 48% senior professionals. Across all seniorities 14-18% were on unpaid leave while the highest share of 18% was among junior professionals, the smallest (14%) within management.

The Covid situation had increased the workload for 39% of managers, while the smallest impact was reported in entry and internship level roles (21%). Workload has decreased mostly in the entry and internship level positions (55%) and least in management (42%).

In conclusion…

We believe that at the core of our success lies the ability to anticipate and plan for the future. Let’s use these findings to face the future together with a bold, inspiring and energising vision for our careers as we prepare for the markets to open up. Download the full report to get insights on professionals' views on the future of various sectors, the most sought after skills by professioanals and much more. 

Download full report


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    NAITA | October 19, 2020 20:18


    Acam | September 23, 2020 09:17

    it needs determination and hard working

    Chikondi | August 24, 2020 21:48

    Please help us to face the future because we are un able to work anymore

    Isaac | July 27, 2020 06:18

    great report

    Muhindi | July 16, 2020 10:46


    Eyot Jimmy | July 16, 2020 08:58

    Very good idea

    Ashedo | July 08, 2020 11:30

    Nice too

    Ashedo | July 08, 2020 11:29


    Kingsley | July 06, 2020 07:15


    Lawrence | July 03, 2020 11:12

    Good job

    FRIDAY | July 02, 2020 11:56

    Thank you Fuzu for the great job you have done towards bringing this great research in the World

    Bevarline | June 30, 2020 13:48

    Nice work

    Hussein | June 30, 2020 12:42

    It's good idea, am also looking job.

    Kyalo | June 30, 2020 07:32

    Best survey. Thanks fuzu

    Cheruiyot | June 30, 2020 06:08


    Ochieng! | June 30, 2020 05:48

    fantastic research.

    Hellen | June 29, 2020 15:34

    Thank you for the report. All will be well soon.

    TEDDY | June 29, 2020 11:03

    Thanks for the insightful analysis.

    NYANG | June 29, 2020 11:02

    Perfect master

    lokinei geoffrey losagam | June 28, 2020 09:04

    Nice idea

    Ocen | June 28, 2020 07:04

    Good. Thanks

    Jacqueline | June 28, 2020 04:32

    Great Analysis.

    lazarus | June 28, 2020 03:26

    Very helpful. We hope for a great future

    Eric | June 27, 2020 21:55

    Well analyzed.

    Daniel | June 27, 2020 18:10

    so informative. awesome

    Phelix | June 27, 2020 16:57


    moses | June 27, 2020 13:21


    Hope | June 27, 2020 10:40

    we just hope things will start working soon

    Catherine | June 27, 2020 08:34

    Very detailed information,kudos fuzu,everything happens with a purpose,God is in control of everything soon we will overcome

    RATO | June 27, 2020 08:29

    I think we have to pull up minds

    Evance | June 27, 2020 08:14

    Good report

    Esther | June 27, 2020 07:10

    very nice

    ian | June 27, 2020 05:42


    Ibrahim | June 27, 2020 03:43

    Good research

    Da'niels | June 26, 2020 21:32

    Thats so far so good, but how will the employment world help some us who are going through hell

    Ismail | June 26, 2020 20:21

    Am loving the report.

    Michael | June 26, 2020 18:32

    Very insightful and to the point ...... As per this report its clear that around half the country is back to factory settings and its time people are getting along with the new reality that this is the new normal... All in all Kenya is known to always getting back from its knees to running once more... we shall concur in due time and i hope for those of us looking for job will be lucky to have some thing coming our way as well when the country is back booming......

    Myilater | June 26, 2020 17:51

    A very good one.

    Chelngat | June 26, 2020 17:39

    it's a good idea for some of us we the unemployed youth.

    Edinah | June 26, 2020 17:29


    Ozele | June 26, 2020 17:26

    So great. But how are you going to help us

    Mildred | June 26, 2020 17:18

    Nice to know

    Faiz | June 26, 2020 17:00


    Eric | June 26, 2020 16:56

    Comprehensive , insightful research and informative report. Excellent work

    Tumwesigye silas | June 26, 2020 16:20

    Good research

    ANGATIA | June 26, 2020 15:38

    True. Covid-19 has greatly impacted on the economy

    Salome | June 26, 2020 15:20

    Very informative, thank you fuzu

    MOSES | June 26, 2020 14:57

    Quite encouraging, Ann Thanks

    sharon | June 26, 2020 13:51


    Winifred | June 26, 2020 13:48

    Great report

    MBONE | June 26, 2020 13:07

    Good report....this is really what is happening

    Cankara | June 26, 2020 11:58

    Indeed a good information Thank you Fuzu.

    Winfred | June 26, 2020 11:26

    Well done, at least we can use the statistics to predict the next step

    Onyango Alloysius | June 26, 2020 11:20

    good work

    MUSOMERWA | June 26, 2020 11:08

    Me too lost a job during this covid-19 pandemic. I was working with bugweri district local government, in eastern Uganda as headman in igombe sub county. We got paid in the month of December, 2019, so late May/2020 when we tried to demand for for salary payments for the 4 months worked ( January- April, 2020) in the office of district engineer & CAO instead they decided to intimate me by saying that I am likely to be sucked.

    HENRY | June 26, 2020 11:06

    It is good to read about work that is well researched, I hope policy makers and legislators are thinking on the possible mitigation to help correct the situation.

    Clinton | June 26, 2020 10:48


    GEOFFERY | June 26, 2020 10:36


    Kelvin kiptanui | June 26, 2020 10:23


    Evelyne | June 26, 2020 10:12


    Molax Kevin | June 26, 2020 10:05

    I want to believe strongly that, every challenge in life is an opener for another move, and so, the COVID-19 shoud not terrify us too much despite the fact that it has impacted us positively but it should be a stepping stone and empowerment when things resume to normal. therefore I want to echo the move of unity for the manifestations so that to cover on the time wasted during this COVID-19.

    Peter | June 26, 2020 09:29


    Millicent | June 26, 2020 09:18

    God is in control,gd research.

    Sophy | June 26, 2020 09:15

    nice report keep on updating us..# Fuzu

    DAISY | June 26, 2020 09:13

    Thanks for sharing the insights

    Ssaazi | June 26, 2020 08:43


    MASOLO | June 26, 2020 08:33


    Maureen | June 26, 2020 08:01

    Yes.. I do think it's a good idea on how many are looking forward to make things better just after this pandemic is over. This would also help the economy rise again to stability.

    Collins | June 26, 2020 07:56

    Quite insightful

    jonathan | June 26, 2020 07:55

    Gd research

    Kasekende | June 26, 2020 07:49

    No thing comes up with no reason, everything will be fine soon after the crisis in God's name

    Nakasendwa | June 26, 2020 07:10


    Surundu | June 26, 2020 06:48

    Its true,now as some one who is an expert ,which kind of business can some start in this on going situation.

    Derrick | June 26, 2020 06:41

    How will you help those who lost the jobs like me....I'm going thru hell

    Sulemana | June 26, 2020 06:40


    Agutu | June 26, 2020 06:22

    Very good

    Ann Beverly | June 26, 2020 05:59

    Good report

    ANG'ONG'A | June 26, 2020 05:25

    good one

    Richard | June 26, 2020 05:07

    Marvellas job.we hope soon we shall resume

    Paula | June 26, 2020 04:54

    Very informative, thank you.

    Edward | June 26, 2020 04:41

    Wonderfull !

    Shakila | June 25, 2020 10:32


    JOSEPH | June 25, 2020 10:24

    Very insightful thank you fuzu

    JEREMIAH | June 24, 2020 15:42


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