AIICO Insurance Plc
Customer Insight Officer
Lagos
• Nigeria
Closed for applications
Oasis Outsourcing
CUSTOMER IMPLEMENTATION SPECIALIST
Nairobi
• Kenya
Closed for applications
Sunculture
Customer Retention Representative
Nairobi
• Kenya
Closed for applications
ArtCaffe
Cellar Attendant
Nairobi
• Kenya
Closed for applications
Stanbic IBTC Bank
Team Lead, Contact Centre
Lagos
• Nigeria
Closed for applications
Kempinski Hotels
Front Desk Supervisor (Maasai Mara)
Nairobi
• Kenya
Closed for applications
Alba Hotel Meru
Front Desk Agent
Meru
• Kenya
Closed for applications
Fairmont Hotels & Resorts
Head Butcher
Nairobi
• Kenya
Closed for applications
Influx. Inc
Customer Service: Lab Technician
Nairobi
• Kenya
Closed for applications
Get personalised job alerts directly to your inbox!
Influx. Inc
Customer Service: IT Expert
Nairobi
• Kenya
Closed for applications
Top cities with open vacancies
Jobs in Nairobi, Jobs in Lagos, Jobs in Kampala, Jobs in Kajiado, Jobs in Gulu, Jobs in Abuja, Jobs in Ondo, Jobs in Bomet, Jobs in Garissa, Jobs in Karatina, Jobs in Kiambu, Jobs in Lamu, Jobs in Machakos, Jobs in Meru, Jobs in RuiruProfession
Accounting, finance, banking, insurance,Administrative, clerical,Agriculture, fishing, forestry, wildlife,Business, strategic management,Construction,Customer support, client care,Design, arts,Electrical engineering,Energy, power,Engineering, architecture,Food, nutrition,General management, leadership,Government, community development, public services,Human resources,Information technology, software development, data,Installation, maintenance, repair,Legal,Manufacturing, operations, quality,Mechanical engineering,Media, communications, languages,Medical, health,Project, program management,Research, academy,Restaurant, hospitality, travel,Sales, marketing, promotion,Security,Skilled, manual labor,Sports, beauty, wellbeing,Teaching, training,Telecommunications,Transportation, logistics, driving,
Industry (Customer support, client care)
Agriculture, fishing, forestry,Banking, microfinance, insurance,Computers, software development and services,Electronics,Energy, utilities, environment,Engineering, architecture,Finance & FinTech,Financial Services,Fitness, well-being and lifestyle,Health care, medical,Housekeeping, maintenance,Human resources, talent development, recruiting,Manufacturing,Marketing, advertising,Non-profit, social work,Outsourcing, leasing,Real estate,Restaurant, hospitality, travel,Telecommunications,Transportation, logistics, storage,
Seniority (Customer support, client care)
© Fuzu Ltd
AIICO Insurance Plc
Banking + 2 more
Description
Requirements
- B.Sc. in any field from a reputable university.
- Any professional course on Customer Experience, and data skills are added advantage.
- A minimum of 2 years working in a customer experience team.
- Good knowledge of data and analytics
Responsibilities
- Collect and analyze customer feedback across all service.
- Generate regular insight reports and dashboards for management, highlighting key trends, performance metrics, and improvement areas.
- Monitor competitor practices and industry benchmarks to identify and share best-in-class customer experience standards.
- Provide insights to support loyalty initiatives, retention campaigns, and customer segmentation projects.
- Identify recurring trends, root causes, and emerging opportunities, and work with stakeholders to implement improvements.
Start hiring with Fuzu
Recruit better talent faster - on your own or with our support.
Explore recruitment platformJob search tips from Fuzu
Selected articles on cover letters, CV structure, and interview preparation.