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SAFARICOM
Telecommunications
M-Pesa Africa: Manager HR Reporting, Insights & Decision Support (Re-advertised)
Closed for applications
Description
Must have technical / professional qualifications:
- Degree in HR, Business Administration, Finance, Data Analytics or related field.
- Advanced MS Office skills (Excel, PowerPoint) and experience with dash visualization tools (e.g., Qlik Sense).
- 5–7 years’ experience in HR analytics and/or business management roles.
- Prior experience in financial planning and project coordination preferred.
- Exposure to workforce modelling, organizational design principles, and people metrics.
- Experience in budgeting, forecasting, governance, and project delivery.
- Experience in a large corporate environment performing moderately complex to very complex employee analysis and research, using qualitative and quantitative measurement and data collection design principles in HR, Finance or Marketing.
- Prior project leadership experience is a strong preference.
Qualifications
Core competencies, knowledge and experience:
- Strong analytical and financial acumen with ability to interpret complex data.
- Excellent organizational and project management skills.
- Ability to manage multiple priorities and work under pressure.
- Strong stakeholder management and communication skills.
- Experience in budgeting, forecasting, and governance processes.
Responsibilities
HR Reporting & Analytics
- Lead the design, delivery and maintain HR dashboards, reports, data visualization, and analytics to support strategic decision-making aligned to Employee Experience principles.
- Conduct advanced trend analysis to identify risks, opportunities, and workforce insights (across HR, Business or Functional Leaders) that will aid in decision making; highlight risks and actionable data to make recommendations for process changes and action plans.
- Ensure timely and accurate month-end HR reporting and ad hoc analysis and reporting.
- Support internal and external survey activities.
- Design and develop HR KPI reporting tools linked to business strategy.
- Lead detailed analysis of the impact, efficiency & effectiveness of major HR activities as measured by key performance indicators.
- Contribute to HR budgeting cycles through data-driven workforce cost.
Decision Support
- Partner with the HR Director and Leadership team to coordinate HR strategic priorities, forums and leadership decision making.
- Drive monthly budgeting and forecasting and variance review sessions, ensuring alignment with financial targets.
- Track HR strategic initiative progress and prepare high quality executive reports and presentations.
- Coordinate leadership meetings and ensure timely follow-up on action items.
- Provide scenario planning, risk identification, and business case support to leadership.
Workforce and Headcount Management
- Develop and maintain workforce plans, headcount dashboards and forecasting tools.
- Support in scoping, sourcing, implementation of a workforce management system in partnership with Technology teams.
- Advise HR and line leaders on optimal staffing models, productivity measures, and organisational cost structures.
- Maintain a comprehensive, accurate and up to date staff and headcount database/dashboard.
- Monitor and report on all employee and contractor movements and role changes across the organization.
Other HR initiatives
- Support roll-out and implementation of MPA with employee engagement programs and Health Wellness & Safety (HSW) programs.
- Maintain up-to-date HR policies, ensuring alignment with relevant stakeholders.
- Lead or support special projects that enhance HR operational excellence and strategic impact.
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