Private Banker

Job Summary

Utilise technology and applied learning in a virtual Omni-channel environment, providing superior and seamless customer experience in an efficient and cost-effective manner, by performing banking duties and overseeing the financial activities for Private Wealth clients.

Job Description

Accountability: Build customer relationships in the preferred market segments

• Own the primary relationship with clients by being the client’s main contact point and work collaboratively with specialists to ensure clients experience the full spectrum of value proposition
• Ensure achievement of required contact strategy relevant to portfolio based on client segmentation
• Respond and execute on immediate client requests, ensuring full understanding of clients’ needs
• Secure new business through interaction with current and prospective clients and leads generation; ensure new clients are fully on-boarded
• Ensure retention of clients by applying appropriate remedial actions where appropriate
• Consistently achieve customer satisfaction scores as per agreed threshold
• Work seamlessly with the sales support team to enable support of portfolio

Accountability: Deepen relationships with customers through meeting individual needs and achieving required income

• Prepare weekly for performance discussions with People Manager to review client contact plans, opportunities, successes and support required
• Review and negotiate pricing structures with clients in line with Absa Pricing policy to ensure product profitability is managed optimally
• Effectively cross and up-sell appropriate products within campaign management parameters, ensuring compliance with FAIS, FICA and NCA requirements
• Drive income growth of portfolio through effective actioning of leads, timeous completion of client reviews and service requests

Accountability: Protect assets through appropriate risk and credit assessment

• Ensure transparency and open dialogue between credit and client by communicating requirements with properly motivated, well-articulated motivations and supporting documents
• Coordinate and drive outstanding client reviews and ensure timeous finalisation
• Ensure arrangements with clients are within credit guidelines and credit is informed of special arrangements via prescribed systems
• Take ownership of clients’ risk management through consistent application of bank’s regulatory and compliance framework

Accountability: Colleague and Personal Development

• Act as backup for other Virtual Private Wealth Bankers in the team during absence or peak times according to agreed schedule
• Keep abreast of developments in industry/sector to ensure adequate client service and support potential risks and opportunities
• Ensure Continuous Professional Development (CPD) hours are maintained at all times
• Complete relevant Compliance, Risk and System, Product and role fundamental learning per Private Wealth Minimum learning requirements
• Subscribe to relevant segment-specific initiatives and apply knowledge to maximize revenue and profitability
• Demonstrate willingness and ability to perform to the very best levels ensuring personal alignment to Absa’s Values and Vision

Education

Higher Diplomas: Business, Commerce and Management Studies (Required)