Senior Manager – Branch Operations & Service Delivery

ACADEMIC AND PROFESSIONAL QUALIFICATIONS

• University Degree in Bachelor of commerce (Finance or Accounting) or other relevant Business Degree.
  
• Master’s degree will be an added advantage.
  

WORK EXPERIENCE

• Minimum 8 years’ experience in banking operations, with at least 3 years in a senior leadership role overseeing Branch operations.
  
• Strong knowledge of retail banking products, KYC/AML regulations, and operational risk management.
  
• Proven track record in leading teams, driving process improvements, and managing change
  

SKILLS & COMPETENCIES

• Practical experience in use of relevant MS office applications, especially Excel, Word and PowerPoint.
  
• Extensive knowledge of Banking theory and practice, Central Bank’s Prudential Guidelines, FATCA, POCAMLA, POTCA and related procedures.
  
• Possess thorough knowledge of banking products and services and also a wider understanding of the general banking universe/Industry.
  
• Excellent and demonstrated leadership capacity including possession of strategic development, monitoring, execution and reporting skills (Have a strategic outlook)
  
• Strong organizational, administrative and analytical skills including oral and written communication skills.
  
• Strong negotiation and interpersonal skills and ability to motivate, coach and mentor staff.
  
• Good communication and engagement skills.
  

PROFESSIONAL CERTIFICATION

• Professional Banking qualification (AKIB) is an added advantage.