Senior Manager Customer Life Cycle

ACADEMIC BACKGROUND

• University degree in Commerce, Finance, Accounting, Economics, Business Administration, Law, Risk Management, Operations Management or a related discipline.
  
• Master’s degree, professional banking qualification, compliance certification, risk management certification or project/process improvement qualification will be an added advantage.
  

WORK EXPERIENCE

• At least eight (8) to ten (10) years’ experience in banking operations, customer onboarding, KYC/CDD, account services, product operations, service operations or operational risk management.
  
• At least five (5) years’ experience managing teams, service levels, operational controls, stakeholder expectations and regulatory-sensitive processes in a financial institution.
  

SKILLS & COMPETENCIES

• Strong knowledge of customer lifecycle operations, KYC/CDD/EDD, AML/CFT/CPF, account services, instruments, banking products, core banking systems, workflow management and operational controls.
  
• Excellent leadership, stakeholder management, judgement, analytical thinking, reporting, communication, service management, coaching, escalation management and process improvement skills.