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Mid-level Business, strategic management jobs in Nairobi, Kenya
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Deutsche Post DHL Group
Country Operations Manager
Nairobi, Kenya
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Kenya Airways
CLOSEDMaterial Controller - Contract And Supplier Performance
Nairobi, Kenya
Closing: May 23, 2024
5 days remainingPublished: May 17, 2024 (1 day ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
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Experience required
- Minimum of 10 years in Logistics and/or courier industry
- 5 years’ experience leading Operations teams
Expected Qualifications
- Post-graduate qualification in Management
Responsibilities
Experience required
- Minimum of 10 years in Logistics and/or courier industry
- 5 years’ experience leading Operations teams
Expected Qualifications
- Post-graduate qualification in Management
Operations Management & Strategy
- Contribute to the overall strategic direction and management of the Country Operations PLUS the Cluster & sub-regional operational strategy (short and long term) and policies within overall regional DHL context, in terms of door-to-door profitability, service quality and cost performance
- Manages the profitability and growth of the organization´s operations within a cluster
- Ensure Aviation handling & safety compliance procedures and processes are in place in all countries
- Ensure all Security procedures & processes are in place across all countries
- Ensure health & safety standards are in place in all countries.
Establishes the required operating standards and procedures to provide cost-effective, superior customer service
Liaise with relevant departments to bring Operational expertise to the customer relationship and ensure cost effective service offering
- Directs the preparation of the countries operating budgets within principles set by division / region and proposals for investments in infrastructure, technology, equipment, systems, or other resources on the country
- Analyses and approves country investments that best meet the organization's business needs
- Drive improvement of operational processes, facilities, and capabilities, through standardising operational practices and optimising work methods in DHL organisations to maximize productivity improvement.
- Specifies Country service and quality targets within divisional / regional guidelines and ensures their achievement for the country.
Measurement/KPI
- Cost and service quality targets (Operations Cost Per Move)
- Internal customer satisfaction
- Reduction in cost through optimisation and efficiency gains
- Division's financial objectives (budget, revenue, net sales) and results (EBIT)
- Full legal and regulatory compliance
- Productivity Improvements
People and Performance Management
- Assists country with recruiting talent and develops the members of the operations leadership team in the country ; keeps them motivated and coordinates their efforts to enhance customer service experiences for internal customers and develop staff to the maximum potential
- Together with Country Ops managers, supervisors & HR Approves key personnel decisions for the function
- Generates commitment, motivation and enthusiasm to company and division by motivating and retaining the best talents within DHL to enhance customer service experiences for internal customers
- Challenges self and others to exceed standards and achieve extraordinary results striving for best-in-class; determines team structure, roles, performance targets in co-operation with division leadership
- Evaluates staff performance and proposes development / promotion for Ops staff in conjunction with Country Ops Managers, Supervisors & HR
- Design and develop Operations architecture (org structure, job profiles, competence profiles)
- Develop performance contracts, performance targets and KPI for Operations staff
- Ensure Operations departments in country builds departmental capacity and capability to enable achievement of operational & commercial objectives
- Ensure country aligns people, competencies to meet the business objectives and manage staff competency levels and performance according to service requirements and business needs
- Ensuring that country operations activities meet efficiency targets (Key Performance Indicators (KPIs) in line with business objectives
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