Jobs and Vacancies in Kajiado

Duties and Responsibilities

• Ensure the smooth running of the catering (food and beverage), housekeeping and laundry operations.
  
• Supervise, train and develop hospitality services staff – housekeepers, maintenance hospital chefs and waiters.
  
• Anticipate client needs (internal and external) and respond to concerns, ensuring an outstanding client experience.
  
• Negotiate & agree to service agreements and oversee providers of services including fresh produce grocers, housekeeping, security, laundry, hospital linen, waste management, maintenance artisans etc.
  
• Supervise the maintenance of a safe, tidy and hygienic working and clinical environment through general cleanliness and implementation of policies and practices.
  
• Inspect patients’ rooms, common areas, offices, work stations, waiting areas, procedure rooms and sluice rooms to ensure that standards of cleanliness, 5’s of a quality healthcare environment, infection control and health and safety are upheld.
  
• Ensure waste management and disposal as per infection control policy.
  
• Ensure hospital linen are frequently cleaned, replenished and repaired when necessary.
  
• Ensure adequate housekeeping supplies.
  
• Liaise with the Nutritionist and Chefs to develop well balanced menus to meet changing clients’ needs.
  
• Ensure high hygiene standards in food preparation and service for zero infection.
  
• Ensure provision of timely meals as per the set time schedules.
  
• Ensuring portion control and correct pricing for profitability.
  
• Estimating food consumption to avoid under/over production to ensure cost efficiency and sales.
  
• Maintain inventory and ensure availability of linen, admission supplies, utilities, kitchen cutlery and utensils.
  
• Avoid wastage by deploying and using resources optimally and applying stock controls.
  
• Ensure regular fumigation in the facility.
  
• Ensure proper function of the hospital facilities and utilities through identification of areas requiring attention and timely coordination of maintenance and renovations, artisan and water and sanitation works.
  
• Represent the Hospitality Services Department in inter-departmental hospital meetings, including preparing and submitting reports on the operations of the department.
  
• Assist in the formulation, review and implementation of relevant policies and procedures.
  
• Maintain a record of relevant contracts and licenses and ensure renewal within applicable timelines.
  
• Develop comprehensive duty rotas to ensure 24hr coverage of the service units.
  

Competencies Required

• Excellent customer service skills.
  
• Effective communication skills – listening, oral and written.
  
• Good interpersonal skills and a team player.
  
• Ability to manage team performance.
  
• Problem solving, conflict resolution and crisis management skills.
  
• Analytical and decision making skills.
  
• Attention to detail.
  
• Empathetic to patients of all ages.
  
• Report writing and presentation skills.
  
• Desire for personal development, improvement and learning.