Role Summary

Handling customer inquiries, resolving complaints, providing accurate information about products and services through phone, email, or chat.

• Answer incoming customer calls and respond to inquiries in a professional manner.
  

• Provide accurate information about company products, services, and policies.
  

• Resolve customer complaints and issues efficiently while maintaining customer satisfaction.
  

• Document customer interactions and update records in the system.
  

• Follow company procedures and call center guidelines.
  

• Escalate complex issues to supervisors when necessary.
  

• Maintain high standards of customer service and professionalism.
  

• Meet performance targets such as call handling time, quality, and customer satisfaction.