The Motorized Technical Representative (MTR) executes customer maintenance and replenishment tasks using a company-assigned motorbike. The MTR is responsible for both mobility and task execution, ensuring high productivity, SLA adherence, fleet discipline, and professional customer interaction.

Key Competencies:

• Productivity score
  
• Task closure rate
  
• SLA compliance
  
• Fuel efficiency
  
• Accident record
  
• Customer complaints
  
• Inventory variance
  

Experience:

• Experience working in Sales and Customer Acquisition and Customer Support
  

Education:

• Form 4 Certificate, Sales qualification, College education and at least 2 years working in sales and customer service role.
  
• Valid Driving License with appropriate NTSA Stamps
  
• 6 to 12 months of continuous riding
  

Task Execution & Productivity

• Execute tasks strictly according to engine priority.
  
• Protect Day 0–3 customers from running out.
  
• Maintain high daily productivity.
  
• Close assigned tickets within tight SLAs.
  
• Minimize reschedules and unreachable outcomes. 2. Route Efficiency
  
• Plan efficient daily routes using customer location details.
  
• Minimize unnecessary travel and idle time.
  
• Optimize task sequencing within assigned sector.
  

Customer Service & Professional Conduct

• Provide courteous, respectful service.
  
• Wear full branded company attire.
  
• Maintain professionalism at all times.
  

Data Accuracy & Account Integrity

• Update inaccurate location or customer details.
  
• Ensure correct account-to-asset linkage.
  
• Follow repossession processes strictly.
  

Fleet & Riding Discipline

• Hold valid riding license at all times.
  
• Ride responsibly and safely.
  
• Avoid at-fault accidents.
  
• Conduct daily pre-ride safety checks.
  
• Ensure timely servicing of assigned bike.
  
• Avoid unnecessary fuel consumption.
  

Inventory Accountability

• Account for all assets issued.
  
• Prevent loss or damage.
  
• Return unused items properly.
  

Escalation & Field Reporting

• Report safety risks, tampering, or anomalies.
  
• Escalate systemic or recurring issues promptly.