Account Supervisor - Artcaffe Branded Products

Qualifications & Experience Required:

• Bachelor's degree in Business, Marketing, or a related field (or equivalent experience).
  
• Prior experience in customer account management, client services, or a sales role with a strong track record of managing relationships.
  
• Excellent communication and interpersonal skills.
  
• Strong organizational skills with the ability to manage multiple projects simultaneously.
  
• Strong problem-solving abilities and a proactive approach to addressing needs.
  

In-Store Branch Management

• Serve as the primary point of contact for all Artcaffe branded product information and availability across all outlets.
  
• Drive awareness and product knowledge on key categories with branch-level key personnel.
  
• Utilize merchandising space effectively based on best-selling products per branch and overall sales targets.
  
• Ensure merchandising in stores is maintained to high brand standards.
  
• Collaborate with the central Babadogo team to ensure timely product availability, preventing out- of-stock situations.
  
• Ensure effective stock rotation across all branches to avoid expiries.
  
• Identify opportunities for Private Label (PL) packaged product growth, cross-selling, and upselling additional services.
  

Cross-Departmental Collaboration

• Support larger projects led by the Head of B2B, ensuring timelines, deliverables, and quality standards are met.
  
• Coordinate with internal teams (Finance, Procurement, Production, Logistics) to deliver results for Artcaffe branches.
  
• Monitor project progress, chase task completion, and resolve issues as they arise.
  
• Work with marketing teams to ensure in-store communications are displayed effectively. Reporting & Analysis
  
• Share insights and understanding of branch performance at the weekly sales review.
  
• Prepare and present regular sales reports on product and branch performance.
  
• Provide gap analysis insights and recommendations to improve processes and outcomes for Artcaffe.
  

Problem-Solving

• Address and resolve any client or branch issues in a timely and efficient manner.
  
• Act as a trusted advisor to branch managers, helping them navigate complex operational situations.