Administrative Assistant (CITAM Counselling Centre)

Requirements and qualifications

• Must be a born-again, mature Christian who conforms to the CITAM statement of faith.
  
• A Diploma in Business Administration or Office Management, a certificate in counselling Pyschology or its relevant training is an added advantage
  
• Minimum of 4 years’ experience in office management, experience in a counselling centre will be an added advantage
  
• Strong organizational skills and attention to detail with multitasking abilities in a fast-paced environment
  
• Previous work Experience in a school, a church, counselling centre or a parachurch organization will be an added advantage.
  
• High level of integrity, discretion, and attention to detail
  
• Excellent communication, organisational and interpersonal skills.
  

• Provide general administrative support including answering calls, scheduling counselling appointments, managing correspondence, and welcoming clients with professionalism, sensitivity and empathy.
  
• Support counselling operations by managing appointment calendars, maintaining secure client records, and providing administrative assistance to counsellors and Centre leadership
  
• Maintain accurate, secure, and confidential client records in compliance with ethical standards, data protection policies, and counselling best practices.
  
• Provide administrative support to counsellors and Counselling Centre leadership, including preparation of correspondence, reports, session documentation, and general office paperwork.
  
• Support and coordinate plans for meetings, travel arrangements, accommodation, and unit programs or initiatives.
  
• Manage office supplies and consumables, including inventory monitoring, ordering, and administrative requisitions in the Ministry ERP System.
  
• Ensure a pleasant and professional office environment that supports client experience and staff comfort.
  
• Take minutes and coordinate logistics for counselling centre meetings, case conferences, workshops, and training sessions, ensuring timely communication and follow-up.
  
• Supervise outsourced service providers to maintain quality service delivery in the unit.
  
• Coordinate daily operations and regular activities of the Counselling Centre