Application Manager – Insights-2-Action Project

Qualifications

Education

• Essential: Tertiary degree in computer sciences, information systems, engineering or related field
  

Desired:

• ITIL 4 Foundation Certification.
  
• Project management certification (PMP, PMI, Hermès, ...)
  

Experience

Essential:

• Minimum 3–5 years of work experience in application management, configuration, deployment, and support.
  
• Demonstrated experience administering and configuring Atlassian Jira (workflows, custom fields, permission schemes, automations) at organisational scale.
  
• Experience in development (web, mobile), scripting (Python, shell, etc.), and data management (SQL, reporting tools).
  

Application Lifecycle Management

• Manage the I2A platform (Jira-based MVP, Power BI dashboards, development of country specific SharePoint portals, supporting low-code components) through its lifecycle for the duration of the incubator phase, ensuring availability, performance, and quality.
  
• Configure and adapt Jira projects, workflows, custom fields, permissions, and access segregation rules across the three operational scopes: HQ-to-Country (OCG), Coordination-to-Project, HQ-to-HQ recommendations, and OCP/OCBA prototype tenants.
  
• Set up and maintain country-specific Jira environments for the selected implementation countries, including data migration of recommendations, visit reports, and Terms of Reference for Q3 and Q4 2026.
  
• Maintain Power BI dashboards and SharePoint portals used by Project Teams, Cells, and HQ stakeholders, ensuring data accuracy and refresh reliability.
  
• Contribute to the design and testing of the simplified alternative MVP mock-up if the analysis of deployment resistance triggers that decision gate in Q4 2026.
  

Support & Maintenance

• Provide Tier 1 and Tier 2 functional and technical support to end users (Country Teams, Heads of Mission, Coordinators, Project Teams, Flying / MIO / MST staff, Advisors, IMS cohorts, HQ referents), analysing reported incidents and proposing effective resolutions.
  
• Liaise with the relevant DSI teams at OCG for Tier 3 support, change implementation, and integration with broader MSF systems.
  
• Participate and Advise the Senior Project Manager on the relationship with Atlassian and any other external service providers, ensuring effective collaboration on configuration changes, license management, and technical issues.
  
• Propose and implement process or configuration improvements derived from problem-management findings.
  

Product Development & Release Management

• Collaborate with the Project Manager to assess and prioritize new features, improvements, and use cases (including HQ-to-HQ recommendations from audits and evaluations).
  
• Support the writing of requests for change (RFC), bug reports, and user stories enabling smooth feature development.
  
• Coordinate User Acceptance Testing (UAT) scenarios and environments, engaging relevant stakeholders – with particular attention to high-volume departments such as Medical and Logistics.
  
• Support the organisation and delivery of releases according to defined quality criteria (functional coverage, budget, time).
  
• Automate role-based recommendations report for IMS onboarding, looking at best possible integration(s) as per OD’s ecosystem (Workday, Dynamics, SAP Success Factors, etc.).
  

Training, Documentation & Knowledge Sharing

• Develop and maintain documentation, FAQs, configuration guides, and on-demand support materials (“how-to” videos, practical user guides).
  
• Deliver targeted training and weekly Q&A sessions for users, including in-depth training of Insights-to-Action Country focal points (Information Management Champions and IS Officers) in implementation countries.
  
• Contribute to IMS pre-departure briefings for staff deploying to implementation countries.
  
• Build the capacity of country focal points to ensure sustained ownership beyond the incubator phase.
  

Stakeholder Collaboration & Multi-OD Coordination

• Act as liaison between the I2A Project Team and IT focal points across ODs, supporting the assessment of common workflows versus OD-specific governance, configuration, and constraints.
  
• Coordinate communication with all areas of the organisation impacted by the platform lifecycle, including missions, Cells, and HQ departments.
  
• Contribute to the feasibility and decision notes that will inform whether and how I2A transitions to a large-scale or BAU solution from 2027.
  
• Maintain consistent, transparent communication with stakeholders to provide updates, resolve issues, and ensure alignment.