Application Support Engineer

Nairobi • Kenya

Job details

Location

Nairobi • Kenya

Contract Type

Description

As an Application Production Support Analyst, you will be responsible for ensuring the reliability and availability of our applications. You will troubleshoot and resolve issues, perform regular maintenance, and collaborate with development teams to improve application performance, reliability and stability.

Technical Skills

Database & SQL:

Proficient in SQL for querying, data analysis, and troubleshooting.

Hands-on experience with Oracle, Microsoft SQL Server, and PostgreSQL databases.

Skilled in performance tuning, query optimization, and data integrity checks.

Programming & Scripting:

Working knowledge of Java, .NET, Python, and PowerShell for automation and debugging.

Familiar with Oracle GoldenGate for replication and data synchronization.

Experience with reporting tools such as QlikView/QlikSense and Talend for ETL and reporting development.

Proficient in Shell scripting and command-line troubleshooting for automation and system maintenance.

Experience with TIBCO Middleware an added advantage.

Operating Systems:

Strong familiarity with Windows, Linux, and Solaris environments.

Application Lifecycle Management:

Understanding of deployment processes, patching, version control, and disaster recovery planning.

Experience with Jira, Git, and Bitbucket for issue tracking and source control.

Monitoring & Incident Management:

Skilled in interpreting application logs, performance metrics, and conducting root cause analysis.

Experience in capacity planning, incident resolution, and proactive monitoring to ensure high availability.

Knowledge of ITIL framework and experience in managing incidents, problems, and changes in compliance with SLAs

Responsibilities

Monitor and maintain the health of production applications
Identify and troubleshoot application issues and incidents
Perform regular maintenance tasks, including patching and updates
Collaborate with development teams to enhance application performance
Document and track incident resolutions and improvements
Participate in on shift rotation for after-hours support
Participate in on-call rotation for after-hours support
Ensure proper and detailed analysis / troubleshooting done for each incident / request

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