Appointment Setter (Remote) FM

🕒 Shift & Work Schedule

• Working Hours: 6:00 PM to 4:00 AM EAT (East Africa Time)
  

• Days: Monday to Friday 🗓️
  

• Format: Fully Remote 🏠
  

🎓 Job Requirements

• Education: High school diploma or equivalent required.
  

• Experience: 6 months to 1 year of experience in telemarketing, call centers, customer service, or sales support.
  

• Prior experience in outbound cold calling or appointment setting is highly preferred.
  

• Candidates with exceptional raw communication skills and a strong willingness to learn will be considered.
  

🛠️ Required SkillsSoft Skills

• Fluent/Excellent verbal communication skills in English (Absolute Requirement).
  

• High resilience and thick skin (ability to handle constant rejection).
  

• Active listening, deep empathy, self-motivation, and discipline for repetitive tasks.
  

Hard Skills

• Basic computer proficiency and tech-savviness.
  

• Familiarity with CRM systems (HubSpot) and digital scheduling tools (Preferred).
  

• Excellent time management and capability to handle high-volume call activity.
  

💼 What We Offer

• 100% Remote work infrastructure.
  

• Comprehensive training and structured script framework provided.
  

• A collaborative, growth-oriented sales culture.
  

🎯 Main Functions & Responsibilities

• High-Volume Outbound Outreach: Conduct high-volume outbound calls to prospective clients (primarily individuals approaching retirement).
  

• Lead Generation: Cultivate leads through phone calls, email, and additional messaging channels where applicable.
  

• Compliance Adherence: Strictly follow pre-approved, compliant scripts tailored to industry and insurance regulations (Medicare).
  

• Lead Pre-Qualification: Identify basic customer needs and interest levels before passing them to sales.
  

• Calendar Management: Schedule, confirm, and manage appointments flawlessly on the sales team's calendar.
  

• Objection Handling: Professionally navigate customer rejections with persistence, resilience, and a positive attitude.
  

• CRM Data Entry: Accurately log call outcomes, detailed notes, and lead statuses in CRM systems (HubSpot).
  

• Targets: Consistently meet daily and weekly outreach metrics and appointment-setting goals.