Area Collections Executive (Reliever) - LPG

• Have at least 2 years of experience preferably in the Collections

• Have credit management Experience in a MFI/Bank/Fintech/PAYGO company (Added Advantage)

• Have experience as a motorbike rider

• Have great people skills.

• Have fraud detection & Investigation.

• Are attentive to detail.

• Are Proficient in Microsoft Excel

• Have problem-solving capabilities.

• Have good communication and presentation skills.

• Are a good planner.

• Have previous work experience in Field collections (Added Advantage.)

• Default resolution — carrying out repossession and ensuring recovery is carried out effectively and that recovered products are delivered to the depot, while assisting field teams to close on pending repossessions

• Portfolio recovery & resolution — contacts allocated accounts and actions payment resolutions

• Relocations — verifies client relocation requests, coordinates account transfers between hubs, and manages recovery or closure for clients moving outside operational areas.

• Impromptu uninstallations — Handles urgent uninstallation requests that fall outside scheduled activities, coordinating field teams for retrieval and escalating exceptional cases.

• Fraud, misconduct & tampering — Reports fraud, misconduct, and product tampering, documenting findings and escalating them to the Risk Manager.

• Repossession disputes — Addresses customer complaints arising from repossessions, reviews EO (Energy Officers) compliance, and resolves disputes or repayment arrangements.

• Client & EO (Energy Officers) conflict resolution — Investigates and resolves disputes between clients and EOs, escalating serious cases to management.

• Theft & stolen products — Manages stolen product reports, verifies incidents, coordinates recovery, and escalates cases to the Risk Manager.

• Repayment alignments & consumption requests — Reviews repayment concerns and cookstove replacement requests by checking account and payment history.

• Contract terms — Clarifies contractual terms and ownership transfers and resolves related disputes.

• Coordinates & photo handover — Provides verified client location and ID details to EOs (Energy Officers) for visits to clients who refuse to engage, in line with the data protection policy.

• Non-recoverable account switches — Escalates accounts from EO (Energy Officer) to Risk Manager where recovery attempts have failed and ensures portfolio metrics do not unfairly penalize agents for advance bulk payments.

• Providing weekly updates to Sales and Risk management teams on-field interventions performed and results achieved, along with customer insights.

• Reporting any cases of product tampering observed in the field through the process and mechanism established by the Risk team.

• Training Agents (Energy Officers) on dealing with repossessions and difficult customer collection issues.

• Driving operating rhythm to follow-up with Agents (Field Officers) to ensure they are completing their collection calls and repossession tasks on time.