Associate Client Manager- Fixed Term Contract - Mombasa

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in business or a sales related field.
  
• Relevant vendor certifications would be advantageous
  

Required experience:

• Entry level experience (1-2 years) working as part of a sales team in a fast-paced environment.
  
• Entry level experience in a sales environment and/or customer service /technical support role.
  
• Contact centre experience in an IT environment preferably in telco/connectivity
  
• Entry level experience in the IT or professional services industry with a focus on business development and/or sales.
  
• Relevant experience gained in an inside sales / tele sales environment is advantageous.
  
• Some experience working with Salesforce.com contact platform.
  
• Some experience in marketing or advertising would be advantageous.
  

Key Responsibilities:

• Supports the Client Management team in managing and growing relationships to drive expansion and renewals across all solutions within assigned accounts in the foundational segment.
  
• Assists with minimizing churn and maximizing retention as well as learning how to uncover opportunities.
  
• Under supervision, assists with driving client satisfaction throughout the entire lifecycle of the clients’ buying process, by assisting with the commercial agreement for each client.
  
• Under direct guidance, engages with clients to address concerns and develops ability to provide recommends possible solutions that can be delivered by the organization.
  
• Develops the ability to generate demand by assisting with the identification of client current needs and engages clients through digital marketing channels.
  
• Learns how to build enduring relationships and develops an understanding of the client industry, business environment and strategy to identify current and future opportunities for the company.
  
• Effectively articulates how the company can add value through our services and solutions, with a focus on NTT product offerings.
  
• Under supervision, influences and works closely with vendors to achieve required results.
  
• Uses company's sales tools and methodology to effectively manage territory, accounts, opportunities, pipelines and forecast.
  
• Develops open and effective channels of communication in with each client within the assigned account.
  
• Assists with revenue growth by inspiring clients to procure additional services.
  
• Becomes the reliable point of contact for clients that is required to establish a strong business relationship.
  
• Aims to achieve performance targets and exploit opportunities, whilst displaying notable client service orientation.
  
• Works under supervision to implement and/or align governance and compliance policies in own practice area to identify and manage risk exposure liability.
  
• Learns how to monitor and control financial governance and compliance to ensure the effective management of financial cost.