Associate Client Manager

Qualifications, Skills & Experience

• Bachelor's Degree / College certification from an accredited institution.
  
• Minimum of 2 years’ experience in client management within the IT sector
  
• Proficiency in Microsoft Office applications.
  
• Experience in CRM reporting and management.
  

• Deliver on metrics outlined in the quarterly accountability matrix as defined by the Sales Execution Framework.
  
• Build and maintain productive, professional relationships with key stakeholders in assigned accounts.
  
• Coordinate involvement of internal teams—including support, service, and management—to meet account objectives and client expectations.
  
• Achieve assigned targets for profitable sales volume and strategic objectives within designated accounts.
  
• Lead joint strategic account planning to define mutual performance objectives, financial targets, and critical milestones for one- and three-year periods.
  
• Continuously assess, clarify, and validate client needs to ensure alignment with solutions offered.
  
• Drive solution development efforts by engaging relevant internal resources to address client requirements effectively.
  
• Maintain high levels of customer satisfaction in line with company standards.
  
• Complete all required training and development objectives within stipulated timelines.
  
• Facilitate executive-level engagement and sponsorship within assigned accounts.
  
• Provide timely and accurate reporting on set metrics as required by management.