CLOSED FOR APPLICATIONS
Attach É - Innovations And Solutions Development
Closing: May 14, 2024
This position has expiredPublished: May 2, 2024 (15 days ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
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Academic/Professional Requirement
- Should be a Kenyan Citizen aged between 20 and 35 years.
- Should be available full time for the duration of the program (3 months);
- Should be a continuing student in ICT, Computer Science or Computer Engineering, from a recognized institution with relevant transcripts/result slips/letter from the training institution.
- Should have excellent computer skills and the ability to troubleshoot and diagnose PC, LAN, Printer, and IT Hardware problems.
- Should be familiar with both PC and Mac Hardware and Software.
- Should have education experience with LAN Network Repairs and Analysis.
- Should possess good customer service skills.
- Ability to Communicate Effectively to help customers fix their issues and feel satisfied with the experience.
- Writing and Editing Skills to aid in writing and updating manuals.
- Education experience in Computer Repairs and how to Troubleshoot Problems Specific Knowledge of other required Computer Systems for different work environments.
Responsibilities
Academic/Professional Requirement
- Should be a Kenyan Citizen aged between 20 and 35 years.
- Should be available full time for the duration of the program (3 months);
- Should be a continuing student in ICT, Computer Science or Computer Engineering, from a recognized institution with relevant transcripts/result slips/letter from the training institution.
- Should have excellent computer skills and the ability to troubleshoot and diagnose PC, LAN, Printer, and IT Hardware problems.
- Should be familiar with both PC and Mac Hardware and Software.
- Should have education experience with LAN Network Repairs and Analysis.
- Should possess good customer service skills.
- Ability to Communicate Effectively to help customers fix their issues and feel satisfied with the experience.
- Writing and Editing Skills to aid in writing and updating manuals.
- Education experience in Computer Repairs and how to Troubleshoot Problems Specific Knowledge of other required Computer Systems for different work environments.
- Responding to ICT helpdesk and user support queries via chat, email, or phone
- Ensuring proper logging, tracking, reporting and closure of all issues raised to the ICT helpdesk.
- Training other staff members on troubleshooting and diagnosing ICT related problems.
- Writing, editing, and revising training manuals for new and updated software and hardware.
- Providing ICT-related technical assistance for questions and problems.
- Resolving problems with ICT related networks, telephony, and other computer systems
- Diagnosing ICT hardware and software system errors and other issues
- Following up with staff to ensure full resolution of issues.
- Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods.
- Running reports to analyse common complaints and problems.
- Installing or changing user computer software to fix issues.
- Accessing hardware or software for staff to make changes and fix problems.
- Any other duty commensurate with the role and responsibilities for the attachment position in the ITI Department.
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