Telecommunications

Bilingual Agents Kenya

Nairobi • Kenya

Job details

Location

Nairobi • Kenya

Salary

Description

Customer Service Representative

Location: Onsite – Nairobi, Kenya

Salary & Benefits

Monthly Salary: KES 40,000

Transportation Allowance: KES 10,500

Total Compensation: KES 50,500

About the Role

Driven by a passion for people and service excellence, this role focuses on delivering high-quality customer support through phone calls and chat interactions. As a Customer Service Representative, you will assist customers with inquiries related to products, services, order status, and general support.

You will work in a high-volume contact center environment, where strong communication skills, multitasking abilities, and attention to detail are key to providing an outstanding customer experience and building lasting relationships.

Key Responsibilities

* Handle customer inquiries through calls and chats, covering purchases, services, order status, and general support.

* Manage a high volume of calls while maintaining quality and professionalism.

* Provide accurate, clear, and timely information to customers.

* Build rapport quickly and maintain a positive, customer-focused experience.

* Use established communication templates to ensure consistency and efficiency.

* Accurately document all customer interactions in internal systems.

* Collaborate with team leads, quality, and training teams to meet performance expectations.

* Adhere to schedules, performance metrics, and operational guidelines.

* Maintain professionalism and courtesy in all customer interactions.

* Demonstrate flexibility to work different shifts, including evenings and weekends.

Requirements

* English level: C1 (Advanced/Fluent).

* At least 1 year of customer service experience, preferably in a contact center environment.

* Comfortable working in high-volume, fast-paced environments.

* Strong verbal and written communication skills.

* Customer-oriented mindset with strong problem-solving skills.

* Basic computer skills and ability to navigate multiple systems.

* Availability to work onsite in Nairobi, Kenya is mandatory.

What We Offer

* Competitive compensation package (base salary + transportation allowance).

* Paid training and ongoing support.

* Growth opportunities within a people-driven organization.

* Collaborative and professional work environment.

Responsibilities