Branch Manager

Qualifications and Competencies

• Holder of bachelor’s degree in a business related field from a recognized university.
  
• Possession of professional banking qualifications such as AKIB and/or CPA (K) will be added advantage.
  
• At least 7 years’ experience in general banking, 3 of which should have been in branch management.
  
• Should have experience in Credit Analysis and administration.
  
• Should have thorough knowledge and understanding of the banking industry.
  
• Should have excellent inter-personal, communication and negotiation skills with the ability to network and develop strong business relations.
  
• Should have strong leadership and people management skills with demonstrated competencies in championing high performance management.
  
• Should have excellent planning, organization, problem solving and analytical skills.
  

• Implement the Bank’s strategy at branch level in terms of growth in customer base with concurrent growth in branch liabilities and assets.
  
• Oversee customer service delivery, maintenance and improvement of Retail Banking service standards in order to ensure customer satisfaction and retention.
  
• Formulate and implement branch business plans, forecasts and budgets and ensure their control and periodic reviews.
  
• Provide guidance and leadership to staff and be responsible for their training and development.
  
• Manage the performance of staff to ensure delivery of set targets through diligent performance management.
  
• Implement and monitor the operational risk management guidelines for the branch.
  
• Support marketing initiatives and monitor and provide regular feedback on products performance.
  
• Maintain the look, feel and physical security of the branch premises as well as staff and customers.