Closing: Apr 10, 2024
This position has expiredPublished: Apr 4, 2024 (31 days ago)
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Job Summary
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The position is responsible for managing and supervising Branch cash services including Line Tellers, Merchant Tellers, Branch ATMs, cash repatriation, transaction authorization, staff training and conducting surprise checks to ensure that customers get the best in terms of service delivery in accordance to the Bank’s policy, procedures and guidelines. This is done in addition to ensuring that the Branch maintains optimum level of cash in liaison with the Central Cash department.
Person Specifications
- Bachelor’s degree in a Business related field from a recognized institution Professional Qualifications
- Part completion of CPA (K), ACCA or its equivalent.
- At least one to three years relevant experience.
- Technical skills;
- Ability to communicate;
- Report writing skills; and
- Numeric skills.
- Excellent communication and interpersonal skills;
- Excellent planning and organization skills; and
- Good people management skills.
Responsibilities
The position is responsible for managing and supervising Branch cash services including Line Tellers, Merchant Tellers, Branch ATMs, cash repatriation, transaction authorization, staff training and conducting surprise checks to ensure that customers get the best in terms of service delivery in accordance to the Bank’s policy, procedures and guidelines. This is done in addition to ensuring that the Branch maintains optimum level of cash in liaison with the Central Cash department.
Person Specifications
- Bachelor’s degree in a Business related field from a recognized institution Professional Qualifications
- Part completion of CPA (K), ACCA or its equivalent.
- At least one to three years relevant experience.
- Technical skills;
- Ability to communicate;
- Report writing skills; and
- Numeric skills.
- Excellent communication and interpersonal skills;
- Excellent planning and organization skills; and
- Good people management skills.
- Authorize teller vouchers of up to Ksh. 500,000. in the Core Banking System as they are being processed;
- Reconcile cash at the end of the day through a physical cash count and monitoring the intra-day cash limits for the tellers;
- Confirm instructions and cheque payments with clients and Branches;
- Authorize prepaid cards services such as refunds;
- Custodian of Debit and Credit card PIN mailers and ensuring there destruction when not collected;
- Monitor ATMs and loading cash as and when needed;
- Ensure safe custody of cash and serialized stationery;
- Liaise with Central Cash Management for cash requirement and repatriation;
- Retrieve cash and cheque deposits from the ATM;
- Work in liaison with the Branch Operations Manager for maintenance of all equipment in the Cash department;
- EOM reconciliations and statistics/Branch metrics;
- Respond to cash related queries;
- Monitor activities in the Banking hall through the CCTV;
- Coach, mentor and train Tellers;
- Engage in performance and leave management of Tellers; and
- Cross- sell the Bank’s products and services.
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