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Mission for Essential Drugs and Supplies (MEDS)
Non-profit + 1 more
Client Relations Officer – Kisumu Branch
Closed for applications
Description
Requirements
- Bachelor’s degree in Business Administration or a related field from a recognized institution
- Diploma in Pharmacy/Nursing/Clinical Medicine/Public Health or related field
- Registered or enrolled with relevant professional body
- Minimum five (5) years of relevant experience
- Functional skills; Knowledge of pharmaceutical products and medical supplies, sales and marketing skills, customer care skills, supervisory skills, knowledge of ERP Systems, MS Office Suite Proficiency and telephone etiquette
- Behavioural competencies: Communication skills, Problem-solving skills, Analytical skills, Team Player, high level of integrity, self-driven, keen to details, interpersonal skills
- Monitor staff productivity in the section to enhance customer satisfaction
- Manage storage of records by maintaining proper accountability for all processed client order files, facilitating archiving, retrieval, and disposal.
- Prepare sectional reports for decision-making
- Coordinate section activities to ensure smooth operations, enhancing customer satisfaction
- Prepare accurate documentation for clients to support decision-making by management, increasing the client database and driving revenue growth.
- Prepare and submit necessary documentation to clients to facilitate informed decisions regarding quotation conversions, enhancing growth and maintaining a competitive advantage.
- Provide technical support for tender items to assist management and clients in making informed decisions, leading to increased revenue.
- Participate in converting quotations into orders to drive business growth.
- Analyse customer requirements and coordinate the process to address them, ensuring timeliness and completeness for customer satisfaction and retention.
- Generate sales leads through customer engagement to foster business development.
- Follow up with key clients to address all account matters, ensuring their satisfaction and retention for enhanced business growth and sustainability.
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