Clinical Coordinator Incharge

Key requirements and attributes

• Meet the basic qualifications of a Clinical Coordinator.
  
•  1 year working experience at Penda. 
  
• A great champion of Penda Way demonstrating strong leadership skills.
  
•  A track record of great performance across all areas from the PR.
  

Key requirements and attributes

• Meet the basic qualifications of a Clinical Coordinator.
  
•  1 year working experience at Penda. 
  
• A great champion of Penda Way demonstrating strong leadership skills.
  
•  A track record of great performance across all areas from the PR.
  

• Guide, mentor and coach team members, championing adherence to SOPs and regulatory standards to maintain high-quality patient care.
  
• Lead departmental operations in collaboration with the BM in ensuring financial and process efficiency i.e Mtiba reconciliation and balancing of the cash box.
  
• Create a welcoming environment for patients, addressing complaints promptly and managing inquiries effectively to enhance patient experience.
  
• Facilitate seamless communication with other departments and external partners, ensuring confidentiality and efficient coordination for optimal patient care.
  
• Guide on various payment methods, ensure adherence to billing protocols, and handle documentation accurately.
  
• Participate in training sessions, adhere to company policies, and uphold Penda's culture within the team and medical center.
  
• Optimize front desk workflow, handle and manage all incoming calls and external communications.