Collection Specialist

Requirements

• 3 + years of professional experience in the Accounts receivable position
  
• Bachelor’s degree/Diploma in finance or similar Credit Management
  
• Experienced in a related industry, the elevator industry would be an advantage
  
• Customer-centric, conducting the first collection calls towards customers in a structured way
  
• The ability to initiate the dispute management workflow by dispatching the recorded disputes to the other businesses responsible in the organization for resolution
  
• Experienced in coordinating the dispute resolution process to ensure that the dispute resolution happens in the right place in the organization
  
• Experience with ERP tools and MS Office is a must; SAP experience would be advantageous
  
• Highly motivated, goal-oriented, diligent, organized self-starter with an orientation towards a high level of customer service.
  
• Ability to interpret and analyze data to draw conclusions and identify patterns.
  
• Ability to work together as a team and promote a harmonious environment.
  
• Excellent English communication, presentation, and negotiation skills.
  

• Coordinate effectively between the retained finance organization and BPO partners to ensure seamless execution of credit management, collections, and dispute resolution processes.
  
• Support Front Line (FL) teams in resolving complex and high-risk collection cases, providing guidance and escalation where required.
  
• Perform end-to-end root cause analysis of disputes, identifying trends and implementing corrective actions to prevent recurrence.
  
• Conduct in-person collection visits where required by local market practices and business needs.
  
• Manage dispute routing for assigned retained accounts, ensuring timely allocation to the appropriate stakeholders.
  
• Accurately record all invoice disputes within the collection and dispute management systems as they arise.
  
• Initiate and actively monitor the dispute resolution workflow, following up with relevant business owners to ensure timely closure.
  
• Apply defined collection strategies to assigned accounts, aligning actions with company policies and risk frameworks.
  
• Conduct structured and professional collection calls, maintaining strong customer relationships while driving cash recovery.
  
• Negotiate and secure payment commitments (Promises to Pay), ensuring accurate documentation and follow-up on agreed terms.
  
• Collaborate closely with CS&A and inbound teams to ensure customer queries and disputes are resolved efficiently, enabling timely collections.