Collections Check-off Manager

Minimum qualifications and Experience

1. Checkoff Remittance Tracking & Processing

• Monitor receipt of monthly checkoff remittances from employers, county governments, or government departments.
  
• Record and update remittance payments in the loan management system accurately and on time.
  
• Verify that remitted amounts match employee deduction schedules and loan repayment plans.
  

2. Reconciliation

• Assist in reconciling employer remittance schedules with actual payments received.
  
• Identify shortfalls, overpayments, missing remittances, or misallocated funds.
  
• Prepare lists of exceptions and follow up with employers to resolve discrepancies.
  

3. Employer Relations & Communication

• Contact payroll officer to follow up on pending, delayed, or partial deductions.
  
• Support communication on new loan uptake, updated deduction instructions, or loan clearance notices.
  
• Provide courteous and professional support to employer partners to strengthen working relationships.
  

4. Client Account Updates & Support

• Update client loan accounts after remittance posting and ensure repayment status is current.
  
• Notify clients of remittance delays, arrears, or account irregularities when necessary.
  
• Assist clients in understanding their repayment status and address basic account queries.
  

5. Compliance & Documentation

• Prepare and maintain accurate records of deduction instructions, employer remittance schedules, and correspondence.
  
• Ensure checkoff forms and payroll instructions are properly completed and filed.
  
• Support compliance checks to confirm employer adherence to agreed deduction arrangements.
  

6. Reporting & Data Management

• Help generate daily, weekly, and monthly reports on checkoff collections performance, arrears, and employer compliance.
  
• Support data cleaning and updating in the loan management system (e.g., updating employer codes, staff lists, deduction categories).
  
• Assist in preparing presentations or summaries for management review.
  

7. Administrative & Team Support

• Support the collections team with filing, documentation, scanning, and general administrative tasks.
  
• Participate in internal meetings and contribute insights on trends observed in remittances or employer behaviour.
  
• Assist in special projects such as digitalizing checkoff processes or improving collection efficiency.
  

8. Process Improvement & Learning

• Suggest improvements in tracking, communication, or reconciliation workflows.
  
• Learn and apply microfinance policies, loan products, and checkoff regulations relevant in Kenya.
  
• Demonstrate continuous learning and commitment to supporting the institution’s financial sustainability