Community Engagement Coordinator

Qualifications and Experience

• Diploma or degree in Community Development, Social Sciences, Communications, Public Administration, or related field.
  
• 1–3 years of experience in community engagement, community liaison, field coordination or community programmes (NGO, government, private sector or similar).
  
• Strong facilitation and interpersonal skills with ability to engage respectfully with leaders and community members.
  
• Excellent written documentation skills including meeting minutes, trackers, brief reports.
  
• Languages proficiency: fluent in Dholuo, Kiswahili and functional English.
  
• High integrity, reliability, and professionalism.
  
• Experience working with BMUs or lakeside/fisheries communities.
  
• Experience supporting grievance handling, dispute resolution, or community feedback systems.
  
• Basic budgeting and logistics exposure for small programme activities.
  
• Willingness and ability to travel locally.
  

Foundation-building for community relations

• Establish a regular on-the-ground engagement presence and introduce the company appropriately to local stakeholders.
  
• Develop and maintain a stakeholder map and engagement plan covering: BMU leadership, community groups, chiefs/local administration, county officials and relevant government departments.
  
• Create practical site-level community engagement protocols including meeting requests, attendance, information sharing and escalation of community concerns.
  

Stakeholder engagement and meeting coordination

• Plan, coordinate and support delivery of community engagements including barazas, stakeholder briefings and focus group discussions.
  
• Prepare agendas and briefing notes, manage invitations, and ensure proper documentation (attendance lists, minutes, action trackers, and follow-ups).
  
• Build and maintain relationships through consistent communication and reliable follow-through on agreed actions.
  
• Create and track against budgets to dictate expenditure on community engagement events
  

Grievance mechanism design and day-to-day management

• Support the design and implementation of a simple, accessible community grievance mechanism for Kanam, covering intake channels, logging, response timelines, escalation, and closure.
  
• Receive, record, and acknowledge grievances or feedback, coordinate internal investigation/response, and communicate outcomes respectfully.
  
• Monitor trends and recurring issues and propose practical mitigation actions.
  

Community programme delivery support

• Support delivery of community relations activities and initiatives including events, partnerships, small community support actions under guidance from the Community Relations Manager.
  
• Coordinate logistics, ensure transparent communication, and maintain accurate records of programme activities and distributed materials.
  
• Liaise with community groups and local administration to align activities with community priorities and local requirements.
  

Reporting, documentation and internal coordination

• Produce clear weekly and monthly updates on completed activities, community sentiment, risks, grievances, and recommended next steps.
  
• Maintain trackers for stakeholders, engagement activities, actions/commitments, and grievance records.
  
• Coordinate with internal teams (Operations, Security, HR, ESG) to ensure alignment of community-facing actions and appropriate escalation of issues.
  

Professional standards, safeguarding and Health & Safety

• Uphold confidentiality, cultural sensitivity, and professional conduct.
  
• Follow the company’s safeguarding and health & safety procedures during fieldwork and community engagement activities.