Credit Control Officer

About Us CIC Insurance Group is a leading insurance and financial services organisation with more than five decades of experience helping individuals, families, and organizations achieve financial security. We have grown into a dynamic Group offering life, general, micro insurance, asset management, and investment solutions, with operations in Kenya, Uganda, South Sudan, and Malawi, and are listed on the Nairobi Securities Exchange. Our tagline, “We Keep Our Word,” reflects our unwavering commitment to integrity, transparency, and delivering on our promises to our clients, partners, and communities. CIC Group is passionate about innovation, digital transformation, and inclusive insurance solutions that meet the evolving needs of cooperatives, SMEs, corporates, and individuals.

About the Role Reporting to the Finance & Administration Manager, the role holder will ensure that the debit and credit line of the organization are within the acceptable thresholds.

Key Responsibilities

• Draft the credit policy
• Guide the Business Development team on the allowable credits’ limits
• Ensure that debts are paid in line with company policies
• Monitor organizational debt ratios (reconciliations)
• Provide recommendations on recoverable debt and likely impact to the business operations
• Approve credit payments in line with organizational policies
• Negotiate debt repayments plans with clients
• Advise on the debt payment modes
• Implement the credit control policy
• Provide periodic debt statements
• Provide debt reconciliation statements
• Advise on company bad debt recovery strategies

Who We’re Looking For

Essential Knowledge/Skills and Experience Required:

• Bachelor’s degree in finance & accounting or business-related field
• Partial qualification in ACCA or CPA or in a relevant professional field
• Minimum of three (3) years’ of experience in finance
• Experience in credit control is added advantage
• Excellent communication and presentation skills
• Problem solving skills
• Excellent interpersonal skills
• Leadership skills
• Good negotiation skills
• Good analytical skills
• Computer literate in MS Office and other office applications
• Understanding of the working environment/competitors
• Technical competence in insurance
• Basic knowledge of regulations by AKI and IRA