Customer Care Officers-Call Centre

Minimum Qualifications

• Diploma in Communications, Media Studies, or a related field
  
• Minimum of two (2) years’ experience in a similar or related role within a busy call centre or healthcare environment
  

Skills Required

• Proficiency in Customer Relationship Management (CRM) and call centre systems
  
• Strong understanding of hospital services and general operations
  
• Excellent communication and interpersonal skills with a patient-centred approach
  
• Ability to manage multiple calls, prioritise tasks, and maintain accuracy under pressure