Limuru Country Club
Restaurant + 2 more
Description
To provide courteous, professional first-line customer service at the Club's reception and front office by
6) Member Requests and Service Follow-up.
welcoming members, guests and visitors, handling routine enquiries and reservations, providing accurate
information, recording and following up customer requests, and ensuring that matters requiring further
attention are appropriately referred.
Key Responsibilities
1) Reception and Front-Office Service.
• Welcome members, guests and visitors courteously and professionally.
• Operate the reception and front-office desk as a primary point of customer contact.
• Provide responsive first-line customer service and direct customers to the appropriate Club
function where necessary.
• Support front-office operations during events and peak periods.
2) Member, Guest and Visitor Enquiries.
• Receive and respond to routine enquiries from members, guests and visitors.
• Provide appropriate information or direct enquiries to the relevant Club function.
• Handle routine service requests professionally and refer matters beyond delegated authority.
3) Telephone and Communication Handling.
• Answer, screen and direct telephone calls and enquiries appropriately.
• Receive customer enquiries through telephone, email, walk-in and other approved channels.
• Communicate relevant information clearly and professionally.
4) Reservations and Bookings.
• Receive and process approved table, facility, event and other Club reservation requests.
• Record and confirm reservation details accurately.
• Coordinate routine reservations with F&B, Golf, Gymkhana & Sports and other relevant
departments.
• Communicate reservation information to affected departments and customers as appropriate.
5) Visitor Registration and Records.
• Support member, guest and visitor registration and access-control procedures.
• Maintain accurate visitor, enquiry, reservation and front-office records.
• Ensure required records are complete, current and properly maintained6) Member Requests and Service Follow-up.
• Receive, record and follow up routine member requests and service concerns.
• Liaise with relevant departments on assigned requests requiring action.
• Provide appropriate updates on the progress of requests.
• Ensure unresolved requests are properly handed over to the designated supervisor or relevant
function.
• Escalate complaints and issues beyond delegated authority.
7) Customer Information.
• Provide accurate information on Club facilities, services, programmes and activities.
• Maintain current information used in responding to customer enquiries.
• Direct customers to appropriate sources where information is outside the scope of the role.
8) Reception Presentation and Readiness.
• Maintain a clean, organized and welcoming reception environment.
• Ensure the reception desk and customer-service materials are orderly and readily available.
• Maintain professional personal presentation and conduct appropriate to a member-facing role.
9) Customer Feedback and Issue Recording.
• Record customer feedback and routine service issues received through the front office.
• Follow up on assigned customer concerns and communicate relevant information to the
designated supervisor.
• Support preparation of routine front-office and customer-service information and reports.
10) Confidentiality and Service Standards.
• Maintain confidentiality of member, visitor, reservation and customer information.
• Handle customer information in accordance with Club procedures.
• Comply with Club customer-service, security, confidentiality and administrative procedures.
• Maintain professional and courteous conduct in all customer interactions.
• Perform any other duties reasonably assigned by the Supervisor.Start hiring with Fuzu
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